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Urgent! CX Consultant (Medellin) Digital CX · Medellín · Completamente remoto Job Opening In WorkFromHome – Now Hiring Keyrus Colombia

CX Consultant (Medellin) Digital CX · Medellín · Completamente remoto



Job description

¡Únete a KEYRUS y transforma el futuro con nosotros!

¿Quiénes Somos?

En Keyrus, nos apasiona la innovación y la tecnología.

Somos una compañía francesa con más de 28 años de experiencia, presente en 26 países y con más de 3,500 consultores alrededor del mundo.

En Colombia, llevamos 8 años liderando soluciones en experiencia digital e inteligencia de datos , ayudando a las empresas a evolucionar en la era digital.

¿Te gustan los ambientes dinámicos y retadores?

Si te apasiona el mundo de la tecnología y buscas un lugar donde puedas crecer profesionalmente, ¡Keyrus es para ti! Aquí, cada día trae nuevos desafíos y oportunidades para aprender y mejorar.

Estamos en búsqueda de un@CX Consultant para nuestro equipo de CX

Como CX Consultant en Keyrus, trabajarás de la mano de un equipo de profesionales con altísimas competencias técnicas, pero sobre todo con las mejores cualidades humanas.

Participarás en proyectos para clientes de diferentes industrias, utilizando las últimas tecnologías para llevar a cabo proyectos innovadores.

¿Cómo será tu día a día?

En Keyrus, cada día es una nueva oportunidad para innovar y superar retos.

Te involucrarás en:

  • Conectar la tecnología con las necesidades del negocio, liderando la definición, diseño e implementación de casos de uso enCRM y experiencia del cliente (CX)
  • Analizar requerimientos de negocio y transformarlos en soluciones técnicas y estratégicas
  • Configurar y administrar plataformas CRM (principalmente Salesforce)
  • Acompañar a clientes en procesos de adopción tecnológica y evolución estratégica .
  • Realizar sesiones de discovery con equipos de negocio para entender objetivos, audiencias y procesos clave
  • Diseñar y co-crear soluciones aplicando metodologías ágiles y de Design Thinking .
  • Colaborar con equipos multidisciplinarios (consultores, desarrolladores, analistas, PMs, QA) en entornos ágiles

¿Tienes lo que buscamos?

Estamos emocionados de conocerte si:

  • Más de5 años de experiencia en proyectos de CRM Salesforce
  • Experiencia consultiva conectando negocio y tecnología
  • Título universitario en Marketing, Administración, Ingeniería, Ciencias de la Computación o áreas afines
  • Experiencia en agile y Design Thinking
  • Inglés intermedio-alto o superior
  • Ubicación en Medellín (obligatorio, rol híbrido con presencialidad ocasional en cliente)

¿Qué te haría destacar aún más?

Nos encantaría verte brillar con:

  • Experiencia conSalesforce Marketing Cloud y/o Data Cloud
  • Certificaciones en Salesforce (ej.

    Marketing Cloud Email Specialist, Administrator, Consultant)
  • Conocimientos en Interaction Studio, Advertising Studio, Datorama, Email & Mobile Studio
  • Experiencia en otras soluciones CX (Salesforce o SAP: Commerce, Marketing, Sales, Service, Customer Data Platform, etc.)
  • Portugués (¡no obligatorio, pero suma puntos!)

¡Queremos que te sientas parte de Keyrus desde el primer momento!

¿Por Qué Keyrus?

  • Somos un Great Place to Work
  • En Keyrus trabajamos 100% remoto, con posibilidad de desplazamientos del 10-20% según la posición
  • Ofrecemos un ambiente retador , donde trabajarás con tecnologías de punta en el mundo de la consultoría
  • Contamos con beneficios competitivos y múltiples oportunidades de crecimiento profesional.

¡Únete a nosotros en Keyrus!

Si quieres saber más de la compañía, te invitamos a visitar nuestro sitio web:

Keyrus cree en la diversidad y, por eso, solo evaluamos los aspectos técnicos y comportamentales de nuestros candidatos.

¡Animamos a todos a participar en nuestros procesos de contratación, sin importar su género, edad, etnia, religión, identidad o condición! No permitimos ningún tipo de discriminación en nuestro equipo.

¡Nos vemos dentro del proceso!

#J-18808-Ljbffr


Required Skill Profession

Informática, Tecnología Y Sap



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