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Urgent! CX Analyst Job Opening In Bogotá – Now Hiring Rappi



Job description

Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and seconds

Do you want to know why Rappi?

WE SEE OPPORTUNITIES
where others see problems

WE SEE CLOSE
where others see distance

WE SEE ADRENALINE
where others see pressure.

Join a team where we are all capable of EVERYTHING, where we all have the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, training or experience.

Did you like what you have read so far?
Find out how you will deliver magic together with us through your Rappi mission
Revisa Cómo Impactarás Nuestro Ecosistema
We are looking for a CX Analyst who will play a strategic role in shaping the performance and evolution of our Customer Experience operations.

This position goes beyond monitoring metrics — it is about understanding trends, anticipating risks, and influencing decisions that strengthen customer satisfaction and operational excellence.

The ideal candidate combines advanced analytical capabilities and strong leadership skills to translate data into strategy, guide CX teams, and deliver improvements that position support as a competitive advantage.

Como Parte De Rappi, Serás Responsable De

  • Lead the strategic monitoring of CX KPIs (Quality, DSAT, Reopen, Reopen Rate), ensuring business objectives are consistently met.

  • Identify behavioral patterns and operational trends to anticipate challenges and propose initiatives that drive sustainable improvements.

  • Act as a strategic advisor to CX leaders and cross-functional teams, delivering data-driven insights that shape process optimization and customer experience strategy.

  • Mentor and influence CX teams, ensuring alignment between day-to-day operations and the broader strategic vision.

  • Develop and optimize dashboards and reporting frameworks using advanced data tools (SQL, Excel, BI platforms), enabling proactive decision-making and efficiency gains.

  • Partner with business stakeholders to transform customer feedback and operational signals into long-term actions that enhance satisfaction and retention.

  • Promote operational discipline and continuous improvement, conducting audits and driving a culture of accountability across the support organization.

Bien y ahora, ¿Cuáles son los requisitos para que yo sea parte de este universo de neón?

  • Degree in Business Administration, Industrial Engineering, IT, or related fields.

  • Minimum 2-year experience in consulting, operations strategy, or process improvement, preferably within CX environments.

  • Proven track record of impacting CX KPIs and aligning operational results with strategic business goals.

  • Strong analytical toolkit with experience in DQL, Excel, and BI/reporting tools to transform data into actionable insights.

  • Excellent communication and storytelling skills to influence both operational teams and executive stakeholders.

  • Ability to manage multiple priorities while keeping a strategic view in a fast-paced environment.

  • Familiarity with CRM systems and ticketing platforms is a plus.

Tipo Empleador
Regular

Empleador
Rappi Technology Colombia

Para más información consulta nuestra pagina web y revisa nuestras reseñas en Glassdoor

Te esperamos con mucha ansiedad y brillo en los ojos para entregar magia juntos
#Rappi


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    Unlock Your CX Analyst Potential: Insight & Career Growth Guide


  • Real-time CX Analyst Jobs Trends in Bogotá, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for CX Analyst in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 15628 jobs in Colombia and 2018 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in CX Analyst roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for CX Analyst Job?

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    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Rappi adheres to the cultural norms as outlined by Expertini.

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    • 2. Loyalty
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    • 7. Obeying Colombia laws and regulations
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    Rappi interview tips for CX Analyst

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    • Research: Learn about the Rappi's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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