Customer Support / Success – Job Description (refined)
Overview
Role: Customer Support Team Lead (Remote/Bogota, Colombia).
Salary: $1,400 per month.
This role focuses on handling new and existing clients to build a positive long-term relationship through professional, responsive support.
Responsibilities
- Serve as the first point of contact for all clients, ensuring a professional and responsive experience.
- Leverage multiple communication channels, including email, text, and phone calls, to provide timely support and updates.
- Take immediate action on client escalations and manage updates within the platforms used by the team.
- Provide secondary support for onboarding new clients and assisting with scheduled meetings.
- Act as a dedicated outbound representative for clients who require outbound calls or additional assistance.
- Work effectively with minimal supervision, demonstrating reliability and accountability.
- Demonstrate proactive behavior by identifying and addressing potential issues before they arise.
Qualifications
- Preferably at least 1 year of experience as a Customer Success Manager or in a support role.
- Excellent or neutral accent.
- Excellent use of the English language, both written and spoken.
- Tech savvy, but not at an advanced IT level.
Tools / Experience
- Gmail
- RingCentral (preferred but not required)
Requirements
- Back-up power and ISP
- Ability to adapt to schedule changes in emergencies
- At least 16 GB RAM
Seniorities / Employment
- Seniority level: Associate
- Employment type: Full-time
- Job function: Human Resources
- Industries: Staffing and Recruiting
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