• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Colombia Jobs Expertini

Customer Support Team Lead Job Opening In Bogotá – Now Hiring Confidential


Job description

Overview

Join to apply for the Customer Support Team Lead role at Growe Talents .

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment.

Creators of strategies that work and solutions that scale.

Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

  • Oversee day-to-day operations of the Customer Support team, ensuring agent performance and adherence to schedules;
  • Monitor live operations, provide real-time support, and deliver actionable feedback to agents;
  • Work alongside and manage a team of Supervisors to align workflows and optimize service levels across shifts;
  • Lead daily stand-ups and regular meetings to reinforce updates, training, and team engagement;
  • Handle complex or escalated customer complaints and ensure timely resolution;
  • Coordinate emergency ticket processes and crisis management support if needed;
  • Ensure compliance with internal procedures by reviewing chats, emails, and calls for quality;
  • Track and analyze KPIs such as response time, resolution rates, CSAT, and productivity metrics;
  • Lead or participate in internal projects aimed at improving CS processes, workflows, and tools;
  • Report project outcomes and team performance insights to senior management.

Experience you'll need to bring:

  • Proven experience in a leadership role in customer support, preferably within the gambling, iGaming, or related industries;
  • Familiarity with support tools, ticketing systems, and customer engagement platforms;
  • Strong data analysis skills for planning, reporting, and performance evaluation;
  • Knowledge of industry regulations, responsible gaming practices, and escalation handling;
  • Solid track record of managing teams, motivating staff, and driving performance improvements;
  • Advanced English proficiency is required (spoken and written).

It's a perfect match if you have those personal features:

  • Excellent organizational skills, with the ability to manage multiple priorities;
  • Calm under pressure, with confidence in navigating tough customer situations;
  • Collaborative team player who brings structure and positivity to dynamic environments;
  • Strong problem-solving mindset for analyzing and resolving operational bottlenecks;
  • Effective communicator, capable of giving constructive feedback and leading meetings;
  • Passionate about delivering excellent customer experiences and empowering your team.

Our clients offer competitive benefits to support your professional and personal growth, including:

  • Health & Wellness Focus;
  • Global Medical Coverage;
  • Growth Opportunities;
  • Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
  • Performance-Driven Rewards;
  • Dynamic Work Environment.

Apply, and let your growth journey begin.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Information Technology

Industries

  • Business Consulting and Services

#J-18808-Ljbffr

Required Skill Profession

Servicio De Atención Al Cliente


  • Job Details

Related Jobs

InsideOut hiring Customer Support Team Lead Job in Colombia
InsideOut
Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, Cundinamarca, Colombia
InsideOut
WorkFromHome, Cundinamarca, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, Nariño, Colombia
InsideOut
WorkFromHome, Nariño, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, WorkFromHome, Colombia
InsideOut
WorkFromHome, WorkFromHome, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, Huila, Colombia
InsideOut
WorkFromHome, Huila, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, Bolívar, Colombia
InsideOut
WorkFromHome, Bolívar, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, RAP (Especial) Central, Colombia
InsideOut
WorkFromHome, RAP (Especial) Central, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, RAP Eje Cafetero, Colombia
InsideOut
WorkFromHome, RAP Eje Cafetero, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, Cauca, Colombia
InsideOut
WorkFromHome, Cauca, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, RAP (Especial) Central, Colombia
InsideOut
WorkFromHome, RAP (Especial) Central, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, Atlántico, Colombia
InsideOut
WorkFromHome, Atlántico, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, Bogotá, Distrito Capital, Colombia
InsideOut
WorkFromHome, Bogotá, Distrito Capital, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, Valle del Cauca, Colombia
InsideOut
WorkFromHome, Valle del Cauca, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, Antioquia, Colombia
InsideOut
WorkFromHome, Antioquia, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, Tolima, Colombia
InsideOut
WorkFromHome, Tolima, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, Mosquera, Colombia
InsideOut
WorkFromHome, Mosquera, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, RAP (Especial) Central, Colombia
InsideOut
WorkFromHome, RAP (Especial) Central, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, Antioquia, Colombia
InsideOut
WorkFromHome, Antioquia, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, Bolívar, Colombia
InsideOut
WorkFromHome, Bolívar, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, Antioquia, Colombia
InsideOut
WorkFromHome, Antioquia, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, Valle del Cauca, Colombia
InsideOut
WorkFromHome, Valle del Cauca, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, Valle del Cauca, Colombia
InsideOut
WorkFromHome, Valle del Cauca, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, Boyacá, Colombia
InsideOut
WorkFromHome, Boyacá, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, Caldas, Colombia
InsideOut
WorkFromHome, Caldas, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, Antioquia, Colombia
InsideOut
WorkFromHome, Antioquia, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, RAP (Especial) Central, Colombia
InsideOut
WorkFromHome, RAP (Especial) Central, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, Huila, Colombia
InsideOut
WorkFromHome, Huila, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, Quindío, Colombia
InsideOut
WorkFromHome, Quindío, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, Valle del Cauca, Colombia
InsideOut
WorkFromHome, Valle del Cauca, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, Valle del Cauca, Colombia
InsideOut
WorkFromHome, Valle del Cauca, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, Cesar, Colombia
InsideOut
WorkFromHome, Cesar, Colombia
InsideOut hiring Customer Support Team Lead Job in WorkFromHome, Valle del Cauca, Colombia
InsideOut
WorkFromHome, Valle del Cauca, Colombia

Unlock Your Customer Support Potential: Insight & Career Growth Guide


Real-time Customer Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Support in Bogotá, Colombia, highlighting market share and opportunities for professionals in Customer Support roles.

16663 Jobs in Colombia
16663
1162 Jobs in Bogotá
1162
Download Customer Support Jobs Trends in Bogotá and Colombia

Are You Looking for Customer Support Team Lead Job?

Great news! is currently hiring and seeking a Customer Support Team Lead to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Customer Support Team Lead Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Support Team Lead?

Key qualifications for Customer Support Team Lead typically include Servicio De Atención Al Cliente and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Support Team Lead?

To improve your chances of getting hired for Customer Support Team Lead, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Support Team Lead Job Success

Confidential interview tips for Customer Support Team Lead

Here are some tips to help you prepare for and ace your Customer Support Team Lead job interview:

Before the Interview:

Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Support Team Lead interview at Confidential, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Support Team Lead Positions

Setting up job alerts for Customer Support Team Lead is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!