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Customer Support Specialist (US Timezone, 09:00-18:00 CET) - FULL REMOTE Job Opening In WorkFromHome – Now Hiring HeadX


Job description

Overview

The Opportunity:

We are seeking a highly skilled and empathetic Customer Support Specialist to join our world-class support team.

This is a critical role responsible for providing our users with an outstanding customer experience, ensuring every customer feels heard and valued, and representing our brand online at all times.

In the last 2 years, we've grown this brand from $0 to multi-8-figure revenue and now need a driven and knowledgeable specialist to join us in taking our customer experience to the next level.

What Should You Expect if You Join Us ?

  • One of the fastest-growing and most innovative DTC brands in the world (we've hit multiple 8-figure revenues in 2 years.)
  • Highly experienced founders team (multiple successful projects, with over $700M+ in collective experience).

  • Great self-improvement-driven culture of top A-players in their respective fields.

    Think of us as a Major League sports team.

  • We're here to perform and have a great time while doing it.

  • We push each other to become better versions of ourselves.

    100% remote and micromanagement-free.

    Because if we need to micromanage you, this is not a place for you.

Job Responsibilities :

  • Customer Experience: Provide our users with an outstanding customer experience via in-app live chat, phone, and email.

  • Problem-Solving: Think critically and proactively to solve complex problems, taking ownership of issues from start to finish.

    Never settle for a superficial fix.

  • Stakeholder Management: Collaborate with multiple internal stakeholders (e.g., fulfillment, logistics, marketing) to gather information and ensure timely, effective resolutions.

  • Documentation & Reporting: Meticulously document all customer interactions and resolutions in Zendesk to maintain a clear record and identify recurring issues.

  • Feedback Loop: Provide clear, actionable feedback to the support team and leadership to help improve processes and prevent future complaints.

  • Knowledge Base & Efficiency: Leverage the knowledge base before seeking help and proactively suggest new automations to improve efficiency.

Core Skills and Competencies :

  • Exceptional Verbal and Written Communication in English
  • Emotional Intelligence and Empathy
  • Critical Thinking and Problem-Solving Mindset
  • Zendesk and Telephony System Proficiency
  • Strong commitment to delivering exceptional customer service.

  • Ability to combine human empathy with effective use of technology and automation.

  • Ability to work independently and make informed decisions.

  • A proactive and positive attitude with a desire to continuously learn and improve.

Your Experience:

  • 2+ years in a similar customer support role.

  • Proven problem-solving skills and the ability to take ownership of issues.

  • Proficiency with Zendesk and modern telephony systems is a must.

  • Preference for candidates with experience in the US e-commerce market.

  • Outstanding command of the English language, both written and spoken.

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Required Skill Profession

Servicio De Atención Al Cliente


  • Job Details

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Unlock Your Customer Support Potential: Insight & Career Growth Guide


Real-time Customer Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Support in WorkFromHome, Colombia, highlighting market share and opportunities for professionals in Customer Support roles.

16773 Jobs in Colombia
16773
14037 Jobs in Workfromhome
14037
Download Customer Support Jobs Trends in Workfromhome and Colombia

Are You Looking for Customer Support Specialist (US Timezone, 09:00 18:00 CET) FULL REMOTE Job?

Great news! is currently hiring and seeking a Customer Support Specialist (US Timezone, 09:00 18:00 CET) FULL REMOTE to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HeadX adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Customer Support Specialist (US Timezone, 09:00 18:00 CET) FULL REMOTE Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Support Specialist (US Timezone, 09:00 18:00 CET) FULL REMOTE?

Key qualifications for Customer Support Specialist (US Timezone, 09:00 18:00 CET) FULL REMOTE typically include Servicio De Atención Al Cliente and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Customer Support Specialist (US Timezone, 09:00 18:00 CET) FULL REMOTE Job Success

HeadX interview tips for Customer Support Specialist (US Timezone, 09:00 18:00 CET)   FULL REMOTE

Here are some tips to help you prepare for and ace your Customer Support Specialist (US Timezone, 09:00 18:00 CET) FULL REMOTE job interview:

Before the Interview:

Research: Learn about the HeadX's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

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Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Support Specialist (US Timezone, 09:00 18:00 CET) FULL REMOTE interview at HeadX, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the HeadX's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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