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Customer Support Representative (SaaS) Job Opening In WorkFromHome – Now Hiring Hustler Marketing


Job description

We're part of a leading Recruitment-as-a-Service (RaaS) network powered by Hustler Marketing.

Hustler Marketing is a full-service digital agency serving eCommerce stores and B2B brands globally, specializing in email & SMS marketing, UGC ads, creative production, and high-quality talent placement.

What sets us apart is our values: bold creativity, data-driven decision making, and a linchpin mindset.

Nearly 75 clients across 5 continents trust us not only for campaigns, but also for building strong, scalable teams that drive long-term growth.

As we expand our RaaS (Recruitment As A Service) talent pool, we're seeking stellar Customer Service Representatives who combine empathy, problem-solving, and professionalism.

Your role will be central in supporting digital companies that collaborate with Hustler Marketing to build world-class customer experience teams.

About The Role

As a Customer Service Representative within our RaaS talent pool, you'll serve as the front line of support for users of digital platforms.

Depending on client's and partner's requirements, you will manage queries through chat, email, ticketing systems, and occasionally phone, ensuring every interaction leaves a positive, professional impression.

You'll be expected to master products quickly, resolve account-level issues, escalate when needed, and collaborate with internal client teams to close feedback loops.

The role demands attention-to-detail, patience, product knowledge, good communication and the ability to act autonomously, all while upholding high standards for company's success.

Mission Statement

The mission of this role is to ensure every user interaction reflects the quality promise of our RaaS network: fast, accurate, empathetic, and proactive support.

You'll play a crucial role in protecting client relationships, improving user satisfaction, and ensuring customers remain loyal and supported.

General Responsibilities

  • Responding to incoming user queries (email, chat, ticketing), delivering solutions that are clear, helpful, and timely
  • Troubleshooting common usage, account, or billing issues with confidence
  • Escalate more technical or non-standard issues to specialist or product teams when needed
  • Diligent follow-ups to ensure complete resolution of support cases
  • Document interactions clearly in the support or CRM system; ensure records are accurate and helpful
  • Contributing to knowledge base materials, FAQs, and support content to improve self-service for users
  • Identifying patterns of issues and reporting feedback to product/operations teams for continuous improvement
  • Upholding service level expectations and maintaining consistency in tone, empathy, and brand standards

Position Specifications

  • Full-time commitment, 8 hours per day
  • Availability during appropriate office hours depends on the client's time zone (often European or US hours)
  • Competitive compensation with potential for additional benefits
  • Full employee status with payroll, statutory benefits, and employment compliance
  • Paid annual leave and sick leave
  • Standard notice period according to the employment contract

Requirements

You are a dedicated support professional with strong communication skills and a customer-first mindset.

Having 2+ years of experience in customer service, ideally within SaaS, tech, or digital-product environments.

  • Minimum 2 years of customer support experience (SaaS or tech/digital industries preferred)
  • Proven experience handling high volume of user interactions via email, chat, or tickets
  • Familiarity with one or more support/CRM systems (e.g., Zendesk, Intercom, Freshdesk, Salesforce)
  • Strong written and verbal English
  • Ability to learn software and product workflows quickly
  • Comfortable working remotely and coordinating across time zones
  • Educational qualification: Bachelor's degree or equivalent work experience preferred
  • Exceptional business-level English communication skills
  • Self-starter with proven ability to work autonomously with minimal team overlap
  • Team player motivated by achieving clearly stated stretch goals
  • Excellent time management and organizational skills
  • Diplomatic and persuasive communication style

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Required Skill Profession

Servicio De Atención Al Cliente


  • Job Details

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Unlock Your Customer Support Potential: Insight & Career Growth Guide


Real-time Customer Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Support in WorkFromHome, Colombia, highlighting market share and opportunities for professionals in Customer Support roles.

16773 Jobs in Colombia
16773
14037 Jobs in Workfromhome
14037
Download Customer Support Jobs Trends in Workfromhome and Colombia

Are You Looking for Customer Support Representative (SaaS) Job?

Great news! is currently hiring and seeking a Customer Support Representative (SaaS) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hustler Marketing adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Customer Support Representative (SaaS) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Support Representative (SaaS)?

Key qualifications for Customer Support Representative (SaaS) typically include Servicio De Atención Al Cliente and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Support Representative (SaaS)?

To improve your chances of getting hired for Customer Support Representative (SaaS), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Support Representative (SaaS) Job Success

Hustler Marketing interview tips for Customer Support Representative (SaaS)

Here are some tips to help you prepare for and ace your Customer Support Representative (SaaS) job interview:

Before the Interview:

Research: Learn about the Hustler Marketing's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Support Representative (SaaS) interview at Hustler Marketing, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hustler Marketing's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Support Representative (SaaS) Positions

Setting up job alerts for Customer Support Representative (SaaS) is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!