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Customer Support Representative Job Opening In Colombia, Colombia – Now Hiring Tern Setups


Job description

Job Title
: Customer Support Representative

Location:
Fully Remote (Latin America)

Position Type:
Full-time

Salary
: USD (based on experience)

Schedule
: 7AM to 3PM Colombia Time (UTC-5)

We're looking for a Customer Support Representative to join Tern Setups, a fast-growing e-commerce brand that sells high-quality ergonomic portable monitor setups to professionals across the US, UK, and Europe.

At Tern Setups, good customer service is at the heart of what we do.

Our goal is to build a trusted brand by giving customers quick, clear, and friendly support.

Responsibilities:

  • Responding to customer inquiries via email (no calls).

  • Troubleshooting technical issues with our monitors (e.g., USB-C video compatibility, power delivery, macOS scaling, power consumption, HDMI vs USB-C issues).

  • Advising customers on technical setups, including laptops, operating systems, and accessories, and providing clear step-by-step solutions.

  • Managing returns, warranty claims, and shipping issues using our internal systems (Shopify).

  • Collaborating with our team to identify recurring technical issues and suggest improvements to documentation and processes.

Qualifications, Skills and Key Competencies:

  • Independent problem-solving skills and ability to take ownership of customer cases without supervision.

    We don't assign tickets so it's very important that our employees are able to work independently and efficiently.

  • Attention to detail.

    We give a lot of autonomy and responsibility to our customer service reps, and we need them to follow our processes to avoid mistakes.

  • Ability to work with many cases at once.

    At times of high growth, we have a lot of customer queries that need to be answered quickly.

  • Ability to work in a team.

    Our team is always ready to support.

Nice to have:

  • Interest in technology and willingness to continuously learn new technical details.

  • Experience with troubleshooting electronics, ideally with knowledge of computer hardware, display technology, and USB-C/power delivery standards.

  • Ambition to grow with a fast-scaling company - we offer opportunities to take on more responsibility and grow into leadership roles.

Benefits:

  • Fully remote - work from anywhere in the world.

  • 15 days of PTO.

  • Supportive and collaborative remote team environment.

  • Trust-based working conditions - we value results, not screen monitoring.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Support Potential: Insight & Career Growth Guide


Real-time Customer Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Support in Colombia, Colombia, highlighting market share and opportunities for professionals in Customer Support roles.

16773 Jobs in Colombia
16773
451 Jobs in Colombia
451
Download Customer Support Jobs Trends in Colombia and Colombia

Are You Looking for Customer Support Representative Job?

Great news! is currently hiring and seeking a Customer Support Representative to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Tern Setups adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Customer Support Representative Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Colombia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Support Representative?

Key qualifications for Customer Support Representative typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Support Representative?

To improve your chances of getting hired for Customer Support Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Support Representative Job Success

Tern Setups interview tips for Customer Support Representative

Here are some tips to help you prepare for and ace your Customer Support Representative job interview:

Before the Interview:

Research: Learn about the Tern Setups's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Support Representative interview at Tern Setups, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Tern Setups's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Support Representative Positions

Setting up job alerts for Customer Support Representative is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!