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Customer Support Representative Job Opening In Bogotá – Now Hiring Sutherland


Job description

We are seeking highly motivated Customer Support Personnel to join our dynamic team.

As Customer Support Personnel, you will be responsible for providing exceptional support to our customers, sharing information of their account and escalation handling as needed.

Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions with different departments within the project.

Job Responsibilities:

Communicate complex information in a simplified and clear manner.

Be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions.

Understand and empathize with customers when interacting with a wide range of different personality types.

Act as costumer voice and define and implement innovative solutions.

Provide outstanding customer support using tools such as Zendesk, Jira, Confluence Salesforce.

Qualifications

Language English B2 required

Excellent communication skills: verbal, written, listening

Understand and can effectively hold conversations with North American customers (e.g. understands common references, slang, and technical terms).

Availability to collaborate with Product, Program, Marketing and Engineering teams.

Professional customer service skills: Solutions mindset, helping nature, passion for the Customer and the Customer Experience

Analytical problem-solving skills; linear and logical troubleshooting skills

Ability to work in a high pressure, highly flexible environment.

Ability to handle difficult or frustrated customers effectively; ability to set expectations and deliver information in a positive way

Polished etiquette and delivery

Bachelor's degree or studies in Computer Science or a related field is preferred but not mandatory

Open to work onsite in our North Point (Torre Krystal) facilities.

Experience on salesforce will be appreciated.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Support Potential: Insight & Career Growth Guide


Real-time Customer Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Support in Bogotá, Colombia, highlighting market share and opportunities for professionals in Customer Support roles.

16773 Jobs in Colombia
16773
1193 Jobs in Bogotá
1193
Download Customer Support Jobs Trends in Bogotá and Colombia

Are You Looking for Customer Support Representative Job?

Great news! is currently hiring and seeking a Customer Support Representative to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sutherland adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Customer Support Representative Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Support Representative?

Key qualifications for Customer Support Representative typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Support Representative?

To improve your chances of getting hired for Customer Support Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Support Representative Job Success

Sutherland interview tips for Customer Support Representative

Here are some tips to help you prepare for and ace your Customer Support Representative job interview:

Before the Interview:

Research: Learn about the Sutherland's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Support Representative interview at Sutherland, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sutherland's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Support Representative Positions

Setting up job alerts for Customer Support Representative is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!