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Urgent! Customer Support Representative Job Opening In Bogotá – Now Hiring Sutherland
We are seeking highly motivated Customer Support Personnel to join our dynamic team.
As Customer Support Personnel, you will be responsible for providing exceptional support to our customers, sharing information of their account and escalation handling as needed.
Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions with different departments within the project.
Job Responsibilities:
Communicate complex information in a simplified and clear manner.
Be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions.
Understand and empathize with customers when interacting with a wide range of different personality types.
Act as costumer voice and define and implement innovative solutions.
Provide outstanding customer support using tools such as Zendesk, Jira, Confluence Salesforce.
Qualifications
Language English B2 required
Excellent communication skills: verbal, written, listening
Understand and can effectively hold conversations with North American customers (e.g. understands common references, slang, and technical terms).
Availability to collaborate with Product, Program, Marketing and Engineering teams.
Professional customer service skills: Solutions mindset, helping nature, passion for the Customer and the Customer Experience
Analytical problem-solving skills; linear and logical troubleshooting skills
Ability to work in a high pressure, highly flexible environment.
Ability to handle difficult or frustrated customers effectively; ability to set expectations and deliver information in a positive way
Polished etiquette and delivery
Bachelor's degree or studies in Computer Science or a related field is preferred but not mandatory
Open to work onsite in our North Point (Torre Krystal) facilities.
Experience on salesforce will be appreciated.
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Unlock Your Customer Support Potential: Insight & Career Growth Guide
Real-time Customer Support Jobs Trends in Bogotá, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 16773 jobs in Colombia and 1193 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Sutherland is currently hiring and seeking a Customer Support Representative to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Support Representative Jobs Bogotá.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sutherland adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Support Representative Jobs Colombia varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Support Representative typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Support Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Support Representative interview at Sutherland, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sutherland's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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