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Urgent! Customer Support Representative Job Opening In Bogotá – Now Hiring Emapta Global

Customer Support Representative



Job description

Technology with balance: Shape the future of mobility and your lifestyle.

Think beyond traffic jams-join the fast lane of autonomous mobility.

Here, you'll help robots find their way while making sure your own path stays balanced.

It's a chance to fuel global progress, steer your career toward growth, and still have the freedom to enjoy life outside of work.

What You'll Do in This Role

Be part of our client's team as a
Customer Support Representative
, where you'll ensure the safe movement of autonomous delivery robots.

You will monitor, intervene when needed, guide navigation, report incidents, and collaborate with your teammates-all while helping redefine the future of mobility.

Quick Role Snapshot

Employment type: Indefinite term contract

Shift: Monday to Monday, 5 working days with 2 days off, between 8 AM-10 PM

Work setup: Onsite, Calle 97A, Bogotá

Why This Role Supports Balance

  • 5-day work week
  • 20 vacation days in total
  • Prepaid medicine
  • Fully customized Emapta laptop and peripherals
  • Direct exposure to our clients
  • Career growth opportunities
  • Diverse and supportive work environment
  • Prime office locations - Bogotá and Medellin
  • Unlimited upskilling through Emapta Academy courses

What You'll Bring to the Team

  • At least 1 year of experience in customer service or related field
  • English level
    B1-B2
  • Flexibility to work within an open schedule

Where You'll Make an Impact

Monitoring & Intervention

  • Ensure safe robot movement in autopilot mode
  • Intervene when necessary to prevent collisions
  • Assist with loading and unloading operations
  • Validate order status

Navigation & Decision-Making

  • Guide the robot manually when autopilot requires support
  • Analyze routes and ensure safe passage
  • Record interventions and requests in the system

Incident Reporting & Escalations

  • Report and document incidents within SLA
  • Raise manual escalations when required
  • Coordinate with teammates for smooth operations

The Company You'll Work With

Our client is a
pioneer in autonomous vehicle and delivery robot technology, shaping the future of global mobility since 2017.
With over 10 million autonomous miles on public roads and more than 200,000 deliveries worldwide, they have proven expertise in innovation and safety.

Headquartered in Austin, Texas, with offices in Tel Aviv, Belgrade, Seoul, and now Bogotá, they continue to expand their global presence.

Through strategic partnerships, including Uber, they're revolutionizing transport and delivery services, creating sustainable solutions that improve lives everywhere.

Your Future Team at Emapta Latam

Join Emapta Latam and contribute to our legacy of transforming global outsourcing.

Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration.

Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth.

With over 1,000 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry.

Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.

EmaptaEra


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    Unlock Your Customer Support Potential: Insight & Career Growth Guide


  • Real-time Customer Support Jobs Trends in Bogotá, Colombia (Graphical Representation)

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