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Customer Support Representative Job Opening In Bogotá – Now Hiring BruntWork


Job description

Job Description

This is a remote position.

Role Name: Customer Support Representative

Schedule:

  • Full-time, Monday to Friday 8:30 AM - 5:30 PM with one hour of unpaid break

Client Timezone: EST

Client Overview

Join a thriving cleaning service company based in Toronto that’s experiencing tremendous growth and success.

This established business is typically fully booked, demonstrating strong market demand and customer satisfaction.

The company operates with cutting-edge scheduling technology and maintains high standards for customer service excellence.

You’ll be joining a dynamic team that values professionalism, customer relationships, and operational efficiency in the rapidly growing cleaning services industry.

Job Description

This is an exciting opportunity to become the voice of a successful cleaning business, where you’ll serve as the primary point of contact for all customer interactions.

You’ll play a crucial role in the company’s continued success by managing customer communications, processing bookings, and ensuring every interaction reflects the company’s commitment to excellence.

The role offers variety and engagement, with each day bringing different challenges and opportunities to make a positive impact on customer satisfaction.

You’ll work with modern scheduling software and be empowered to solve problems while building lasting customer relationships.

Responsibilities

  • Serve as the primary voice of the brand by handling all inbound customer calls with professionalism and enthusiasm
  • Process new booking requests and manage appointment scheduling through the company’s BookingKoala software system
  • Handle customer inquiries, questions, and service requests with natural, conversational communication
  • Conduct follow-up calls to website leads who have requested callbacks to convert them into satisfied customers
  • Coordinate cleaning appointments and manage scheduling logistics with the cleaning staff
  • Resolve customer concerns and de-escalate any issues with empathy and effective problem-solving skills
  • Maintain accurate records of customer interactions and booking details in the scheduling system
  • Represent the company’s values and commitment to excellent service in every customer interaction

Requirements

  • Exceptional English communication skills with high conversational speaking ability
  • High-energy personality with a bright, positive attitude that comes through in phone interactions
  • Previous customer service or phone support experience with demonstrated success
  • Strong learning ability to quickly master the BookingKoala scheduling software system
  • Professional phone presence without typical “call center” voice or scripted responses
  • Excellent problem-solving skills and ability to handle customer complaints diplomatically
  • Flexibility to manage varying call volumes throughout the day (approximately 10-12 calls daily)
  • Availability to work full-time EST hours consistently and reliably
  • Adaptability to work in a fast-paced environment where call timing can be unpredictable



Requirements
Exceptional English communication skills with high conversational speaking ability High-energy personality with a bright, positive attitude that comes through in phone interactions Previous customer service or phone support experience with demonstrated success Strong learning ability to quickly master the BookingKoala scheduling software system Professional phone presence without typical “call center” voice or scripted responses Excellent problem-solving skills and ability to handle customer complaints diplomatically Flexibility to manage varying call volumes throughout the day (approximately 10-12 calls daily) Availability to work full-time EST hours consistently and reliably Adaptability to work in a fast-paced environment where call timing can be unpredictable

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Customer Support Potential: Insight & Career Growth Guide


Real-time Customer Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Support in Bogotá, Colombia, highlighting market share and opportunities for professionals in Customer Support roles.

16773 Jobs in Colombia
16773
1193 Jobs in Bogotá
1193
Download Customer Support Jobs Trends in Bogotá and Colombia

Are You Looking for Customer Support Representative Job?

Great news! is currently hiring and seeking a Customer Support Representative to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at BruntWork adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Customer Support Representative Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Support Representative?

Key qualifications for Customer Support Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Support Representative?

To improve your chances of getting hired for Customer Support Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Support Representative Job Success

BruntWork interview tips for Customer Support Representative

Here are some tips to help you prepare for and ace your Customer Support Representative job interview:

Before the Interview:

Research: Learn about the BruntWork's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Support Representative interview at BruntWork, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the BruntWork's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Support Representative Positions

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