Overview
Customer Support Executive (Spanish Speaking) – LATAM (Remote)
CXM Group was established in 2015 primarily as an institutional liquidity provider.
CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.
Responsibilities
- Effectively managing the company chats, E-mails and calls
- Identifying and assessing customer's needs to achieve satisfaction
- Receiving and handling inquiries from new leads and clients through phone calls, chat, E-mails and portal
- Updating CRM and keeping records of all communications and actions taken
- Interacting with other departments to resolve inquiries raised by clients that require further investigation
- Following up with clients and scheduling callbacks to ensure optimal results and customer satisfaction
Requirements
- Work independently and in teams
- Follow standard processes and procedures
- Proven customer support experience
- Experience/background in Forex and the Financial Market is a plus
- Excellent command of English and Portuguese languages, both verbal and written
- Proficiency in Microsoft Office Word, Excel, Outlook
- Strong phone contact handling skills and active listening
- Ability to work under pressure and meet deadlines
Benefits
Bonuses and commissions.
Bonuses and commissions highly depend on sales results and experience and job scope.
Compensation details will be shared during the interview.
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