Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Customer Support Engineer.
Colombia Jobs Expertini

Urgent! Customer Support Engineer Job Opening In Medellín – Now Hiring Tipalti

Customer Support Engineer



Job description

Customer Support Engineer


We are looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship.


Customer Support Engineer works directly with customers in identifying and resolving basic customer issues and needs.


Why join Tipalti?


Tipalti is one of the world’s fastest-growing fintech companies.

We free finance professionals to lead by modernizing the entire payables operation.

We are a well-funded, late-stage start-up backed by high-profile investors.

Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion.

With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.


At Tipalti, we pride ourselves on our collaborative culture, the quality of our product, and the capabilities of our people.

Tipaltians are passionate about the work they do, and keen to get the job done.

Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact.

Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.


Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, and Tbilisi.


In this role, you will be responsible for:

  • Provide world-class service to our customers and ensure customer success post-sales.

  • Provide specialized support on both technical and product issues, and also manage customer escalations.

  • Lead/coordinate actions to resolve customer issues while collaborating with other teams including Customer Success, Product, and Engineering as required.

  • Act as a customer advocate by sharing product feedback with engineering, product, and other internal stakeholder teams to drive the product roadmap.

  • Create and contribute to the development of knowledge articles in Tipalti’s knowledge base.
  • About you 

  • Proven experience of hands-on technical support experience at a SaaS company, with a focus on delivering support through live chat and email.

  • Proven experience providing real-time support via live chat, including managing multiple conversations simultaneously while maintaining high service quality.

  • Strong communication skills, including written, verbal, and listening.
  • Detail-oriented and well-organized.

  • Always learning, has a growth mindset.

  • Strong creative thinking and problem-solving skills.

  • Experience in working with ticketing systems such as Zendesk or any ticketing system.

    and Salesforce

  • Experience with NetSuite / QuickBooks or other ERP systems, and knowledge of accounting is a big plus.

  • Experience with payment systems and/or working at a Fintech company – an advantage.

  • Proven ability to read, debug, and understand HTML code, API calls, etc.

    - an advantage.
  • Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”).

    Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS.

    Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

    Our Mission


    Our mission is to elevate how finance teams operate in the global economy.

    We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency.

    We are the AI-powered platform that automates finance.


    Tipalti is fueled by a commitment to our customers and a desire to build lasting connections.

    Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter.

    We work hard for our 99% customer retention rate which is built on trust, reliability and innovation.

    Tipalti means we handled it - a mission to which we are constantly committed.


    Accommodations
    Tipalti champions inclusive teams, in which every voice counts.

    We are committed to recruiting diverse candidates with varied personal experiences and abilities.

    We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.


    As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate.

    Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to for assistance.


    Privacy
    We are committed to protecting the privacy interests of job applicants and candidates.

    For more information about our privacy practices during our Talent Acquisition process, please refer to our


    Required Skill Profession

    Information And Record Clerks



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Customer Support Potential: Insight & Career Growth Guide


    • Real-time Customer Support Jobs Trends in Medellín, Colombia (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in Medellín, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 16773 jobs in Colombia and 267 jobs in Medellín. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Customer Support Engineer Job?

      Great news! is currently hiring and seeking a Customer Support Engineer to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Tipalti adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Colombia laws and regulations
    • What Is the Average Salary Range for Customer Support Engineer Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Medellín. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Customer Support Engineer?

      Key qualifications for Customer Support Engineer typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Customer Support Engineer?

      To improve your chances of getting hired for Customer Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Customer Support Engineer Job Success
      Tipalti interview tips for Customer Support Engineer

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Tipalti's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Customer Support Engineer interview at Tipalti, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Tipalti's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Customer Support Engineer Positions

      Setting up job alerts for Customer Support Engineer is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!