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Customer Support Dispatcher Job Opening In Bogotá – Now Hiring Superior Contracting & Maintenance


Job description

Superior Contracting & Maintenance is a leading construction company dedicated to construction and maintenance, serving Property Management companies.  We pride ourselves on giving exceptional service and being a strong business partner for our clients.

The Dispatch role is crucial in managing daily scheduling buckets and coordinating service requests.

This position involves direct coordination of field technicians and ensuring effective communication between clients and internal teams.

The role demands excellent organizational skills, precision in handling administrative duties, and strong customer service capabilities.

Responsibilities:

  • Efficiently schedule emergency and non-emergency work orders
  • Coordinate and dispatch technicians for maintenance and construction services work orders, optimizing technician routes to maximize productivity and customer satisfaction.
  • Manage emergency work orders and rescheduling as required, adjusting schedules and resources accordingly.
  • Maintain accurate and up-to-date records of all dispatch activities such as contact attempts &/or issues with tenants or technicians, on all work orders.
  • Provide direct updates to clients via email and/or service provider portals.

  • Liaison with other departments, such as Account Management and Vendor Management, to support overall operational efficiency and effectiveness.
  • Provide feedback on/from field technicians to Vendor Management to help refine processes and improve service delivery.
  • Participate in regular weekly team meetings and monthly company meetings to stay informed of company policies, procedures, and operational changes.

Requirements

  • Proven experience in customer service or a similar role with a strong focus on calling.
  • Excellent communication skills, both verbal and written
  • Outstanding organizational and multi-tasking abilities
  • Ability to take direction and implement action &/or solutions
  • Problem-solving attitude with attention to detail
  • Fast typing with experience in data entry
  • Experience with skilled labor trades and dispatching is a plus
  • Proficient in English (oral and written)

Skills:

  • Strong interpersonal and relationship-building skills.
  • Ability to learn and adapt quickly.
  • Detail-oriented and capable of conducting follow-up with precision.
  • Self-motivated with a results-driven approach.

Benefits

  • Competitive salary plus performance-based bonuses.
  • Comprehensive training and professional development opportunities.
  • A supportive and collaborative work environment.
  • Opportunities for advancement in a fast-growing company.

Superior Contracting & Maintenance is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Required Skill Profession

Material Recording, Scheduling, Dispatching, And Distributing Workers


  • Job Details

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Unlock Your Customer Support Potential: Insight & Career Growth Guide


Real-time Customer Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Support in Bogotá, Colombia, highlighting market share and opportunities for professionals in Customer Support roles.

16711 Jobs in Colombia
16711
1193 Jobs in Bogotá
1193
Download Customer Support Jobs Trends in Bogotá and Colombia

Are You Looking for Customer Support Dispatcher Job?

Great news! is currently hiring and seeking a Customer Support Dispatcher to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Superior Contracting & Maintenance adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Customer Support Dispatcher Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Support Dispatcher?

Key qualifications for Customer Support Dispatcher typically include Material Recording, Scheduling, Dispatching, And Distributing Workers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Support Dispatcher?

To improve your chances of getting hired for Customer Support Dispatcher, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Support Dispatcher Job Success

Superior Contracting & Maintenance interview tips for Customer Support Dispatcher

Here are some tips to help you prepare for and ace your Customer Support Dispatcher job interview:

Before the Interview:

Research: Learn about the Superior Contracting & Maintenance's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Support Dispatcher interview at Superior Contracting & Maintenance, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Superior Contracting & Maintenance's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Support Dispatcher Positions

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