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Urgent! Customer Support Consultant, emails/live chats Job Opening In Bogotá – Now Hiring SupportYourApp

Customer Support Consultant, emails/live chats



Job description

Passionate about the world of video games?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Do you love games and want to help others enjoy them too?

Join ourteam as a
Customer Support Consultant
today and thrive in a multicultural and multilingual environment while enjoying your home office.

Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited?

Let's see what it takes

What you will do:

  • Provide exceptional customer support via chats and emails
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers' sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client's products and services
  • Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

  • Excellent English skills (at least C1 for both spoken and written)
  • Experience in gaming support
  • Strong knowledge of role-playing games (RPGs), mobile games, or streaming platforms
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus:

  • Experience in technical support
  • Experience with Zendesk or other CRM systems

Benefits and Perks:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
  • The items listed in this section may vary depending on the terms of your engagement.

    Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.

    The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences.

Grab the chance to join us and
send your CV in English
, pointing out your outstanding skills

Visit our website:

DISCLAIMER
We are a multinational company with unbiased views.

The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp
Candidate Privacy Notice
.


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    Unlock Your Customer Support Potential: Insight & Career Growth Guide


  • Real-time Customer Support Jobs Trends in Bogotá, Colombia (Graphical Representation)

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    • 2. Loyalty
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    • 7. Obeying Colombia laws and regulations
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  • Interview Tips for Customer Support Consultant, emails/live chats Job Success
    SupportYourApp interview tips for Customer Support Consultant, emails/live chats

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the SupportYourApp's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
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    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
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    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
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    Final Thought:

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