Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Customer Support Agent.
Colombia Jobs Expertini

Urgent! Customer Support Agent Job Opening In WorkFromHome – Now Hiring High 5 Games



Job description

Customer Operations is seeking open-minded, eager-to-learn, and ambitious candidates.

Our core values lie in our ethics and approach to building a transparent and cohesive team.

Our strengths lie in our reliability in each other, trust in our dedication to the role, and our communication within the team.

Every team member needs to have a voice and be willing to contribute and participate on every level to help elevate the team and company.

Job Summary:

The Customer Support Agent is responsible for providing exceptional customer service and support to resolve player inquiries, issues, and concerns.

This role involves effective communication, problem-solving, and a commitment to ensuring a positive customer experience.

About High 5:

Join the leader of the fastest-growing segment of online entertainment – Casino Gaming.

Developing for the land-based, online, mobile, and social markets, High 5 has created hundreds of games that are played in 150 countries on six continents.

High 5 is actively building out the most entertaining social casino gaming experience on both web and mobile platforms, offering a very dynamic, multi-disciplinary, high-learning environment for you to grow within.

High 5 employs a diverse and eclectic group of talented professionals, from brilliant Mathematicians, Software Engineers and Game Designers who construct the technology platforms, to decision-enabling Data Scientists who aggregate data feeds from around the globe, to universe-expanding Artists whose imaginations allow them to craft intricate new worlds and last but not least, the best Service Professionals who are the frontline connection to our players.

Life at High 5 is anything but ordinary.

Duties/Responsibilities:

  • Respond to customer inquiries via various communication channels (phone, email, chat, or social media).

  • Listen attentively to customer concerns and provide accurate and timely responses.

  • Maintain a professional and empathetic demeanor when addressing customer issues.

  • Analyze customer problems and troubleshoot issues effectively.

  • Follow established procedures to resolve customer complaints or escalate complex issues to higher-tier support.

  • Collaborate with other teams or departments to find solutions to customer concerns.

  • Acquire in-depth knowledge of the company's products or services to provide informed assistance to customers.

  • Stay updated on product/service updates, changes, and promotions.

  • Maintain detailed records of customer interactions, including complaints, inquiries, and resolutions.

  • Assist customers with technical issues related to products or services.

  • Provide basic troubleshooting steps or connect customers with technical experts.

  • Communicate with customers clearly and effectively, using professional and courteous language.

  • Follow up with customers to ensure their issues are fully resolved and their needs are met.

  • Gather customer feedback and relay it to relevant teams for product/service improvements.

  • Suggest process improvements based on common customer issues or pain points.

  • Follow company policies and guidelines for customer support and data protection.

  • Ensure compliance with quality standards and performance metrics.

  • Manage multiple customer inquiries simultaneously while maintaining quality service.

  • Stay informed about industry trends, customer service best practices, and relevant technology/tools.

  • In the event it is needed, you may be required to cover for the graveyard shift.

Required Skills/Abilities:

  • Excellent interpersonal skills and the ability to remain patient and calm under pressure.

  • Problem-solving and critical-thinking abilities.

  • Basic computer skills and proficiency in using CRM software and other customer support tools.

  • A customer-centric mindset and a commitment to delivering outstanding service.

  • Adaptability and willingness to learn and apply new information.

  • Previous customer service experience is a plus.

Specialist Skills and Experience Required:

  • Trustworthy and a great attitude
  • Analytical with an attention to detail
  • Responsible and professional
  • Flexibility and adaptability
  • Work well under stressful circumstances
  • Decision making and good communication
  • Problem solver with good organizational skills
  • Creative thinking

High 5 Games is an equal opportunity employer.

#J-18808-Ljbffr


Required Skill Profession

Reclutamiento Y Marketing De Personal



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Customer Support Potential: Insight & Career Growth Guide


  • Real-time Customer Support Jobs Trends in WorkFromHome, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in WorkFromHome, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 16773 jobs in Colombia and 14037 jobs in WorkFromHome. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Customer Support Agent Job?

    Great news! is currently hiring and seeking a Customer Support Agent to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at High 5 Games adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
  • What Is the Average Salary Range for Customer Support Agent Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Customer Support Agent?

    Key qualifications for Customer Support Agent typically include Reclutamiento Y Marketing De Personal and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Customer Support Agent?

    To improve your chances of getting hired for Customer Support Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Customer Support Agent Job Success
    High 5 Games interview tips for Customer Support Agent

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the High 5 Games's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Customer Support Agent interview at High 5 Games, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the High 5 Games's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Customer Support Agent Positions

    Setting up job alerts for Customer Support Agent is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!