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Urgent! Customer Support Agent TIER 2 Job Opening In WorkFromHome – Now Hiring Koronet

Customer Support Agent TIER 2



Job description

About the Role

As a Customer Support Agent Tier 2 at Koronet, your work will go far beyond resolving support tickets.

You will become a go-to expert on how our platform works under the hood—diving deep into technical troubleshooting, contributing to better internal tools, and helping drive continuous product improvement.

What you will do

  • Handle advanced technical cases escalated by Tier 1 agents via chat, email, and internal tickets.

  • Collaborate with engineering and product teams to resolve complex or persistent issues.

  • Document recurring issues and maintain internal knowledge bases.

  • Actively contribute to improving internal support processes and tools.

  • Guide Tier 1 agents when needed and share best practices with the team.

What we expect from you

  • You have a degree in Computer Science, Software Engineering, or a related field.

  • You’re comfortable navigating technical environments and tools like Postman and HTML.

  • You’re excited to learn—not just about the platform, but about how the floral B2B industry operates.

  • You’re proactive in improving processes and eager to build internal tools when needed.

  • You have strong analytical and troubleshooting skills.

  • You communicate clearly and professionally, even when dealing with complex topics.

  • You’re organized, can juggle priorities, and have experience using tools like Salesforce Service, Jira, or other support platforms.

What We Offer

  • 100% remote position with flexible working hours.

  • Direct mentorship and space to grow into a platform or product expert.

  • English classes and continuous learning support.

  • A collaborative and transparent environment where your ideas matter.

  • Competitive salary based on experience.

Why Join Koronet

  • Global and Remote-First: Work with a diverse team across the Americas and Europe, with flexibility to work from anywhere.

  • Ownership Culture: We foster an environment where each team member takes ownership and is empowered to contribute to the company's success.

  • Growth & Development: We support continuous professional growth and offer financial assistance for technical certifications and other learning opportunities.

  • Compensation: Competitive salary and an indefinite contract, with salary negotiable based on experience.

If you're passionate about making an impact and growing with a dynamic, remote-first company, we want to hear from you!

Seniority level

  • Associate

Employment type

  • Full-time

Job function

  • Customer Service and Analyst
  • Industries: Software Development

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Required Skill Profession

Reclutamiento Y Marketing De Personal



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    Unlock Your Customer Support Potential: Insight & Career Growth Guide


  • Real-time Customer Support Jobs Trends in WorkFromHome, Colombia (Graphical Representation)

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    Koronet interview tips for Customer Support Agent  TIER 2

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    • Other Openings
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