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Urgent! Customer Support Agent (Spanish & Chinese) - LatAm (Remote) Job Opening In Perímetro Urbano Neiva – Now Hiring Expatrio

Customer Support Agent (Spanish & Chinese) LatAm (Remote)



Job description

Overview

Customer Support Agent (Spanish & Chinese) - LatAm (Remote) at Expatrio.

Expatrio is an ambitious Berlin-based start-up in Fintech and Edtech and currently has a vacancy for the position as Customer Support Agent (Spanish & Chinese) - LatAm (Remote).

Our goal is to make the way to and in Germany as easy as possible for international students.

If you want to support us in this goal, then you are exactly right with us!

Responsibilities

  • You will be the first point of contact for our international customers for inquiries regarding our product by supporting our customer support team via e-mail and phone
  • You will make sure that our customers get excellent customer service
  • Your main tasks will include the verification of documents
  • You will have your own responsibilities and also support our customer support agents with ad-hoc tasks
  • You will work together with our service partners to support our customers

Qualifications

  • You have some experience in customer support
  • You are available in full-time
  • You have strong communication skills and a customer first mindset
  • You are native in Spanish and proficient in English and Mandarin languages
  • If you have experience in the banking or health insurance industry, you can easily understand our product, but if you don't, we are happy to teach you everything you need to know
  • PLUS: Ideally, you already have some experience with helpdesk software (such as Zendesk or similar tools)

Details

  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Customer Service

About Expatrio

Expatrio aims is to be the best solution for international students in Germany.

With a digital platform approach (an all-in-one app) at the interface of Fintech, Govtech, and Edtech, we are accompanying tens of thousands of students on their entire journey from study preparation and visa application to arriving and living in Germany.

Always focusing on the most convenient experience for our users, we are aggregating all the needed services and products in one single place and offer bespoke solutions for everyone.

Does the position sound interesting to you?

Then we would be very happy to receive your application.

Your Expatrio team

#J-18808-Ljbffr


Required Skill Profession

Reclutamiento Y Marketing De Personal



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    Unlock Your Customer Support Potential: Insight & Career Growth Guide


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