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Customer Support Agent Job Opening In Sabana de Bogotá – Now Hiring MODAK


Job description

About us:

Modak is a US-based fintech platform leveraging the power of finance and technology to empower kids and teens to reach their full potential.

We pursue this mission by offering a gamified fintech and learning ecosystem - with Visa debit cards, family checking accounts, payment network, and AI-powered and embedded financial literacy.

We build for scale and security using leading technologies and best practices that power thousands of API calls per day (and scaling rapidly).

We are a global company, with teams across the US, Latam and India.

We do in person retreats every 3-4 months.

If you are hungry to learn, humble to work with, and hustle like no one else, we would love to hear from you - especially if you are living in the US, Colombia, Argentina, Brazil or India.

Modak is currently at the Series A stage, having raised $19M from leading investors, including Notable Capital (Airbnb, Anthropic, Square, TikTok, Coinbase), Nazca (Kavak, Justo), Monashees (Rappi, Loft), ONE VC, Maya Capital, and more than 40 other top angel investors, founders, and operators across the US, India, and Latin America.

Responsibilities and qualifications:

We want to highlight that only some have all the skills that match a job description.

None of us did We value diverse experiences and while having the desired qualifications make for a strong candidate, we encourage applicants with alternative backgrounds to also apply.

We strive for a diverse, inclusive workplace environment.

Here's more about our team's thinking on this topic.

About the Role
As a Customer Success Specialist, you'll be on the frontlines of our support experience—helping users through our social media channels and Customer Support chat.

This role requires strong multitasking skills and the ability to navigate multiple platforms efficiently to solve problems in real-time.

You will also play a critical role in the company by being the voice of the user to improve our product and the overall user experience by working with cross-functional teams such as product, data, engineering, operations to achieve this.

Being part of an early-stage startup means your responsibilities will evolve as we grow.

You'll have the opportunity to gain hands-on experience across different areas, helping you discover and develop your strengths.

In addition to user interactions, you'll contribute to fraud prevention efforts, monitoring transactions, supporting dispute resolution, and assisting in initiatives that ensure a safe, seamless experience for our users.

What You'll Be Doing

Respond to users via social media and live chat with empathy, clarity, and speed

Troubleshoot issues across multiple platforms simultaneously

Monitor transactions to detect suspicious or unusual activity

Assist in resolving chargebacks and disputes

Collaborate with internal teams on fraud prevention strategies

Debugging: Assist our product team in identifying and resolving bugs through submitting bug tickets.

What We're Looking For

At least 1 year of experience, ideally in customer service or support roles

English fluency is mandatory

Proactive, curious, and eager to learn across different topics

Comfortable working with people from diverse backgrounds and cultures

Strong cross-team communication and collaboration skills

Organized and detail-oriented

Able to handle and resolve conflict with tact and empathy

Good technical and problem-solving abilities, with a focus on fast resolution

Bonus Points

Previous BPO experience, especially in chat-based campaigns

Experience working with financial products or services for teens

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Support Potential: Insight & Career Growth Guide


Real-time Customer Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Support in Sabana de Bogotá, Colombia, highlighting market share and opportunities for professionals in Customer Support roles.

16680 Jobs in Colombia
16680
1261 Jobs in Sabana De Bogotá
1261
Download Customer Support Jobs Trends in Sabana De Bogotá and Colombia

Are You Looking for Customer Support Agent Job?

Great news! is currently hiring and seeking a Customer Support Agent to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at MODAK adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Customer Support Agent Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Sabana de Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Support Agent?

Key qualifications for Customer Support Agent typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Support Agent?

To improve your chances of getting hired for Customer Support Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Support Agent Job Success

MODAK interview tips for Customer Support Agent

Here are some tips to help you prepare for and ace your Customer Support Agent job interview:

Before the Interview:

Research: Learn about the MODAK's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Support Agent interview at MODAK, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the MODAK's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Support Agent Positions

Setting up job alerts for Customer Support Agent is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!