- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Customer Support Agent.
Urgent! Customer Support Agent Job Opening In Sabana de Bogotá – Now Hiring MODAK
About us:
Modak is a US-based fintech platform leveraging the power of finance and technology to empower kids and teens to reach their full potential.
We pursue this mission by offering a gamified fintech and learning ecosystem - with Visa debit cards, family checking accounts, payment network, and AI-powered and embedded financial literacy.
We build for scale and security using leading technologies and best practices that power thousands of API calls per day (and scaling rapidly).
We are a global company, with teams across the US, Latam and India.
We do in person retreats every 3-4 months.
If you are hungry to learn, humble to work with, and hustle like no one else, we would love to hear from you - especially if you are living in the US, Colombia, Argentina, Brazil or India.
Modak is currently at the Series A stage, having raised $19M from leading investors, including Notable Capital (Airbnb, Anthropic, Square, TikTok, Coinbase), Nazca (Kavak, Justo), Monashees (Rappi, Loft), ONE VC, Maya Capital, and more than 40 other top angel investors, founders, and operators across the US, India, and Latin America.
Responsibilities and qualifications:
We want to highlight that only some have all the skills that match a job description.
None of us did We value diverse experiences and while having the desired qualifications make for a strong candidate, we encourage applicants with alternative backgrounds to also apply.
We strive for a diverse, inclusive workplace environment.
Here's more about our team's thinking on this topic.
About the Role
As a Customer Success Specialist, you'll be on the frontlines of our support experience—helping users through our social media channels and Customer Support chat.
This role requires strong multitasking skills and the ability to navigate multiple platforms efficiently to solve problems in real-time.
You will also play a critical role in the company by being the voice of the user to improve our product and the overall user experience by working with cross-functional teams such as product, data, engineering, operations to achieve this.
Being part of an early-stage startup means your responsibilities will evolve as we grow.
You'll have the opportunity to gain hands-on experience across different areas, helping you discover and develop your strengths.
In addition to user interactions, you'll contribute to fraud prevention efforts, monitoring transactions, supporting dispute resolution, and assisting in initiatives that ensure a safe, seamless experience for our users.
What You'll Be Doing
Respond to users via social media and live chat with empathy, clarity, and speed
Troubleshoot issues across multiple platforms simultaneously
Monitor transactions to detect suspicious or unusual activity
Assist in resolving chargebacks and disputes
Collaborate with internal teams on fraud prevention strategies
Debugging: Assist our product team in identifying and resolving bugs through submitting bug tickets.
What We're Looking For
At least 1 year of experience, ideally in customer service or support roles
English fluency is mandatory
Proactive, curious, and eager to learn across different topics
Comfortable working with people from diverse backgrounds and cultures
Strong cross-team communication and collaboration skills
Organized and detail-oriented
Able to handle and resolve conflict with tact and empathy
Good technical and problem-solving abilities, with a focus on fast resolution
Bonus Points
Previous BPO experience, especially in chat-based campaigns
Experience working with financial products or services for teens
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Customer Support Potential: Insight & Career Growth Guide
Real-time Customer Support Jobs Trends in Sabana de Bogotá, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in Sabana de Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 16711 jobs in Colombia and 1271 jobs in Sabana de Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! MODAK is currently hiring and seeking a Customer Support Agent to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Support Agent Jobs Sabana de Bogotá.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at MODAK adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Support Agent Jobs Colombia varies, but the pay scale is rated "Standard" in Sabana de Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Support Agent typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Support Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Support Agent interview at MODAK, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the MODAK's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Customer Support Agent is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!