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Customer Support Agent (L1) - Spanish Fluent/Native Job Opening In WorkFromHome – Now Hiring Freedx


Job description

Overview

Freedx is a newly established cryptocurrency exchange dedicated to providing a seamless, secure, and innovative trading experience.

Our team comprises experienced professionals from the crypto, finance, and technology sectors, all passionate about driving the future of digital finance.

At Freedx, we are committed to creating a platform that empowers our clients with the freedom to manage their digital assets confidently and efficiently.

Role Overview

As a Customer Support Agent (L1) at Freedx, you are the frontline representative for our customers, ensuring that initial inquiries are handled promptly and professionally.

You will address common questions related to account setup, payment processing, trading execution and platform navigation, aiming for high first-contact resolution and customer satisfaction to provide a seamless experience.

Using the knowledge base, standardized workflows and your top-level soft skills, your objective is to resolve issues effectively, swiftly and avoiding escalations as much as possible.

Key Responsibilities

  • Primary Contact for Inquiries: Handle initial customer questions after chatbot engagement, providing assistance with onboarding, account management, crypto operation, trading and payment processes.

  • Onboarding Assistance: Guide customers through account setup and verification steps, ensuring a smooth entry into the Freedx platform.

  • Categorization and Escalation: Accurately categorize and log each inquiry; investigating and requesting all the necessary information if escalation is necessary.

  • First Contact Resolution: Prioritize resolving inquiries on the first contact to enhance the customer experience and reduce escalations.

Requirements

  • 1 year of experience in online customer support, ideally within a technology or finance environment.

  • Strong communication skills with the ability to convey information clearly and professionally.

  • Fluency in Spanish
  • Familiarity with digital platforms and troubleshooting techniques.

  • Ability to follow standardized processes while maintaining empathy and attention to customer needs.

  • Multitasking skills to handle multiple chats and investigations at the same time.

  • Experience with CS tools, such as Zendesk, Freshdesk, Intercom or others.

  • Good understanding and experience with cryptocurrency operations and trading.

  • Comfortable with using all channels of support: Chat, Email, Phone and Social Media.

Benefits

What We Offer:

  • Competitive salary
  • Flexible work schedule, remote work opportunity
  • Generous paid leave
  • Opportunity for professional development, participation to industry events

Freedx is an equal opportunity employer.

We stand for an open and inclusive work environment that fosters the well-being of everyone.

We embrace and encourage differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our people unique.

#J-18808-Ljbffr

Required Skill Profession

Reclutamiento Y Marketing De Personal


  • Job Details

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Unlock Your Customer Support Potential: Insight & Career Growth Guide


Real-time Customer Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Support in WorkFromHome, Colombia, highlighting market share and opportunities for professionals in Customer Support roles.

16773 Jobs in Colombia
16773
14037 Jobs in Workfromhome
14037
Download Customer Support Jobs Trends in Workfromhome and Colombia

Are You Looking for Customer Support Agent (L1) Spanish Fluent/Native Job?

Great news! is currently hiring and seeking a Customer Support Agent (L1) Spanish Fluent/Native to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Freedx adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Customer Support Agent (L1) Spanish Fluent/Native Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Support Agent (L1) Spanish Fluent/Native?

Key qualifications for Customer Support Agent (L1) Spanish Fluent/Native typically include Reclutamiento Y Marketing De Personal and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Support Agent (L1) Spanish Fluent/Native?

To improve your chances of getting hired for Customer Support Agent (L1) Spanish Fluent/Native, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Support Agent (L1) Spanish Fluent/Native Job Success

Freedx interview tips for Customer Support Agent (L1)   Spanish Fluent/Native

Here are some tips to help you prepare for and ace your Customer Support Agent (L1) Spanish Fluent/Native job interview:

Before the Interview:

Research: Learn about the Freedx's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Support Agent (L1) Spanish Fluent/Native interview at Freedx, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Freedx's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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