Modak is a US-based fintech platform leveraging the power of finance and technology to empower kids and teens to reach their full potential.
We pursue this mission by offering a gamified fintech and learning ecosystem with Visa debit cards, family checking accounts, payment network, and AI-powered and embedded financial literacy.
We build for scale and security using leading technologies and best practices that power thousands of API calls per day (and scaling rapidly!).
We are a global company, with teams across the US, Latam and India.
We do in person retreats every 3-4 months.
If you are hungry to learn, humble to work with, and hustle like no one else, we would love to hear from you - especially if you are living in the US, Colombia, Argentina, Brazil or India.
Modak is currently at the Series A stage, having raised $19M from leading investors, including Notable Capital (Airbnb, Anthropic, Square, TikTok, Coinbase), Nazca (Kavak, Justo), Monashees (Rappi, Loft), ONE VC, Maya Capital, and more than 40 other angel investors, founders, and operators across the US, India, and Latin America.
About the Role
As a Customer Success Specialist , you’ll be on the frontlines of our support experience—helping users through our social media channels and Customer Support chat.
This role requires strong multitasking skills and the ability to navigate multiple platforms efficiently to solve problems in real-time.
You will also play a critical role in the company by being the voice of the user to improve our product and the overall user experience by working with cross-functional teams such as product, data, engineering, operations to achieve this.
Being part of an early-stage startup means your responsibilities will evolve as we grow.
You'll have the opportunity to gain hands-on experience across different areas, helping you discover and develop your strengths.
In addition to user interactions, you'll contribute to fraud prevention efforts, monitoring transactions, supporting dispute resolution, and assisting in initiatives that ensure a safe, seamless experience for our users.