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Urgent! Customer Success Specialist, Life Sciences Job Opening In Colombia, Colombia – Now Hiring JoVE

Customer Success Specialist, Life Sciences



Job description

Customer Success Specialist, Life Sciences

JoVE is world‑leading producer and provider of science video solutions with mission to improve scientific research and education.

Millions of scientists, educators and students worldwide use JoVE for their research, teaching and learning.

Our institutional clients comprise over 1,000 universities, colleges and biopharma companies, including leaders such as Harvard, MIT, Yale, and Stanford.

As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

As a Customer Success Specialist, you will play a key role in advancing STEM education by supporting Professors deliver impactful student learning experience.

Your goal is to help educators integrate JoVE into their teaching, strengthen engagement, and ensure the retention of subscriptions through measurable outcomes.

Responsibilities

  • Conduct proactive outreach to Professors at subscribing universities, demonstrating JoVE’s impact on teaching and student learning outcomes.

  • Drive JoVE adoption in classrooms and courses to deepen engagement with professors and ensure subscription continuity.

  • Build and maintain relationships with key decision‑makers, including Department Heads, Professors, PIs and Librarians, through daily outreach via phone calls, emails, 1:1 meetings, and tailored institutional projects.

  • Deliver impactful product presentations and webinars at conferences, university/research center seminars, and workshops to increase usage of JoVE.

  • Provide ongoing support and guidance to Professors to maximize the usage of JoVE in their teaching activities.

Requirements

  • A Masters or PhD Degree in STEM discipline.

  • Strong English communication and presentation skills, with ability to influence and inspire.

  • Experience in science communications, academic outreach or other customer‑facing roles is preferred.

  • Analytical mindset and comfort working with adoption metrics and usage data.

  • Proven ability to manage multiple projects and stakeholders simultaneously.

  • Independent, results driven with an ability to thrive in a fast‑paced environment.

Why Join JoVE?

  • You can expect compensation package competitively placed within the local market.

  • Your work will directly impact STEM teaching and learning.

  • Opportunity to work with global teams and in an environment that promotes innovation and collaboration.

  • Our strong promotion from within culture draws a clear path to advance your career with us.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Science, Education, and Consulting

Industries

E‑Learning Providers and Higher Education

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Required Skill Profession

Sales Support



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    Unlock Your Customer Success Potential: Insight & Career Growth Guide


  • Real-time Customer Success Jobs Trends in Colombia, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Success in Colombia, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 11170 jobs in Colombia and 275 jobs in Colombia. This comprehensive analysis highlights market share and opportunities for professionals in Customer Success roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Customer Success Specialist, Life Sciences Job?

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at JoVE adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
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  • Interview Tips for Customer Success Specialist, Life Sciences Job Success
    JoVE interview tips for Customer Success Specialist, Life Sciences

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the JoVE's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
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    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Customer Success Specialist, Life Sciences interview at JoVE, research the company, understand the job requirements, and practice common interview questions.

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