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Urgent! Customer Success Manager Job Opening In WorkFromHome – Now Hiring G-P

Customer Success Manager



Job description

About Us Our leading SaaS-based Global Employment Platform enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities.

At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.

Our diverse, remote-first teams empower Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued.

The work you do here will positively impact lives around the world.

We stand by our promise: Opportunity Made Possible.

In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.

G-P helps organizations build exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.

About This Position As a Customer Success Manager at G-P, you will be at the forefront of delivering exceptional customer experiences.

This role offers the chance to work with customers to drive retention, growth, and advocacy.

What You Will Do

  • Customer Engagement: Manage all post-sales activity for G-P’s customers through onboarding, progressive adoption, day-to-day support, relationship-building, product knowledge, planning and execution.

  • Develop trusted relationships with key customer contacts by delivering responsive, best-in-class service and upholding commitments.

  • Own customer retention by conducting check-in calls and strategic business reviews to minimize churn.

  • Maintain high CSat and NPS levels for assigned customers.

  • Continually monitor and update customer health records.

  • Sales Excellence: Develop knowledge of customers’ business, roadmaps, initiatives, and goals through strategic business reviews.

  • Educate decision-makers on G-P’s value proposition and how our solutions help achieve business outcomes.

  • Drive revenue growth through expansion, cross-sell, and up-sell opportunities; expand key customer contact networks to unlock product potential.

  • Prepare value-proposition presentations and business plans that drive outcomes and align solutions to customer needs.

  • Engage with customers who have left in the past 12 months to keep them informed of changes to G-P offerings.

  • Customer Advocacy: Function as the voice of the customer and provide feedback to internal teams on how to improve service.

  • Identify potential references and collaborate with Marketing on case studies.

  • Product & Industry Expertise: Maintain knowledge of G-P’s product landscape and best practices; share expertise to drive adoption.

  • Understand the competitive landscape to demonstrate differentiation to customers.

  • Project Management: Support customers in projects to enable seamless implementations, onboardings, and offboardings; participate in cross-functional projects to improve the customer experience.

Minimum Requirements

  • 3+ years in Customer Success, Account Management, Business Development, or another customer-facing role.

  • Experience building relationships with a high volume of customers; strong prioritization skills.

  • Comfortable with technology; strong influencing and communication skills.

  • Self-motivated with ownership to drive initiatives to completion; proactive problem-solving and strategic thinking.

  • Excellent interpersonal skills; ability to build trust with customers, partners, and cross-functional teams.

  • Ability to communicate and present effectively at all levels; empathetic listener.

  • Business-minded with awareness of how decisions impact the business and customer objectives.

  • Passion for customer success and account retention.

Preferred Qualifications

  • Project management and/or business planning experience.

  • SaaS or HCM experience; knowledge of the EOR/global expansion industry.

  • Experience with Salesforce or CSM/CRM tools.

We will consider all qualified applicants who meet the inherent requirements for the position.

Background checks are required where applicable.

G-P.

Global Made Possible.

G-P is an Equal Opportunity Employer committed to diversity, equity, and inclusion.

We prohibit discrimination and harassment based on race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy), gender identity or expression, sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other legally protected status.

We provide reasonable accommodations to individuals with disabilities.

If you need an accommodation during the interview process, please contact us at

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Other

Industries : Software Development

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Required Skill Profession

Gestión De Proyectos Y Procesos



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    Unlock Your Customer Success Potential: Insight & Career Growth Guide


  • Real-time Customer Success Jobs Trends in WorkFromHome, Colombia (Graphical Representation)

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    G-P interview tips for Customer Success Manager

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    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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