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Urgent! Customer Success Manager Job Opening In WorkFromHome – Now Hiring Deel

Customer Success Manager



Job description

Overview

Deel is the all-in-one payroll and HR platform for global teams.

Our vision is to unlock global opportunity for every person, team, and business.

Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform.

With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team spans more than 100 countries, speaks 74 languages, and fosters a connected and dynamic culture that drives continuous learning and innovation for our customers.

Deel is a fast-growing SaaS company transforming how global talent connects with world-class companies and building the infrastructure for the future of work.

Your experience at Deel will be a career accelerator.

You’ll tackle complex challenges that impact millions of people’s working lives, backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years.

Who Are You?

You’ll be the face and voice of Deel for our clients, both internally and externally.

In this dynamic role, you’ll build genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth.

You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues.

You will also advocate for clients internally to champion new products and capabilities that facilitate each client’s expansion with Deel.

You are a passionate business builder who thrives in a collaborative, high-performance environment and enjoys solving challenging problems with data-driven insight.

Duties

  • Accounts: The Customer Success Manager will be responsible for a high volume of small spend accounts in either our SMB/MM or ENT segments.

  • Risk: Identify and flag risks that will lead to customer churn.

  • Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation.

  • Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.

  • Provide a high-quality experience to our customers on a day-to-day basis.

  • Coordinate with internal stakeholders to ensure timely response and completion of customer requests.

  • Drive adoption of platform features that will lead to a better customer experience and better retention.

Requirements

  • 2+ years of experience
  • Past history of elite performance
  • Prefer previous CS experience, but also suitable for advisory roles such as consulting; must have experience advising customers
  • A strong desire to be in the technology space
  • A relationship builder who remains calm under pressure and celebrates partners’ successes
  • Quantitatively inclined and data savvy; ability to draw quick, insightful conclusions from complex data sets and translate them into actionable recommendations
  • A reliable, motivated self-starter with a growth mindset and ability to handle fast-paced environments
  • A solid track record of achievement in prior roles
  • Strong analytical foundation with the ability to manipulate and synthesize data
  • Curiosity and interest in making an impact

Total Rewards

Our workforce deserves fair and competitive pay with scalable benefits, rewards, and perks reflecting our commitment to inclusivity and access for all.

Some things you’ll enjoy

  • Stock grant opportunities dependent on role, employment status and location
  • Additional perks and benefits based on employment status and country
  • Remote work flexibility, including optional WeWork access

Deel is an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other legally protected characteristics.

We began using Covey as part of our hiring and promotional processes.

Some information about data protection practices is available in our Privacy Policy.

This description does not create contractual obligations or guarantee employment.

For more information, see our careers page.

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Required Skill Profession

Gestión De Proyectos Y Procesos



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    Unlock Your Customer Success Potential: Insight & Career Growth Guide


  • Real-time Customer Success Jobs Trends in WorkFromHome, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Success in WorkFromHome, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 11568 jobs in Colombia and 9869 jobs in WorkFromHome. This comprehensive analysis highlights market share and opportunities for professionals in Customer Success roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Customer Success Manager Job?

    Great news! is currently hiring and seeking a Customer Success Manager to join their team. Feel free to download the job details.

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Deel adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
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  • Interview Tips for Customer Success Manager Job Success
    Deel interview tips for Customer Success Manager

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Deel's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Customer Success Manager interview at Deel, research the company, understand the job requirements, and practice common interview questions.

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