• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Colombia Jobs Expertini

Customer Success Manager Job Opening In WorkFromHome – Now Hiring Atlas - the Recruitment Platform


Job description

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Atlas - the Recruitment Platform

Atlas is an end-to-end platform that kills off all admin for professional recruiters.

The business was founded by successful entrepreneurs and has reached $1m in 10 months without any outbound sales at all.

We are revolutionizing the recruitment and exec search industry globally and are looking to build up our team for the Americas.

For that, we are looking for our 2nd hire in Colombia, and 1st in the Customer Success & Support Team .

We take our values exceptionally seriously and you can expect commitment to the following:

What you'll be doing

Once someone signs up with Atlas, it's your job to ensure a great customer experience.

  • Learn the Atlas platform by using it extensively.

    We are only starting to structure our onboarding, so you’ll play around with the product, try new things and ask questions.

  • Support onboarding of new customers as they begin using the platform for the first time.

  • Handle day-to-day questions and issues via our service desk stack (Intercom) and short Loom videos.

  • Proactively reach out to users with tips, best practices and quick check-ins to drive adoption.

  • Jump on video calls when chat isn’t enough to resolve a problem.

  • Collaborate with the Product and Engineering teams by capturing feedback and flagging bugs with clear, concise reproduction steps.

  • Work with urgency —our customers rely on Atlas to do their jobs, so fast, high-quality responses are a must.

Your outcomes

  • Increased number of active users on the platform.

  • High customer satisfaction (CSAT) scores.

  • Rapid first-response and resolution times.

  • Consistently “happy customers” who become Atlas advocates.

Who you are

  • Strong written and spoken English.

    You’re comfortable drafting clear, friendly messages or using GPT tools to polish them.

  • At least 1 year of customer support experience for a software or SaaS B2B product.

  • OR 1+ year in a non-software customer support role and a demonstrated passion for technology (side projects, tech courses, etc.).

  • You thrive - or are excited to thrive - in a fast-growth, start-up environment and can articulate why.

  • You prefer learning by doing and don’t need a rigid training programme.

  • You believe that generative AI is the next dot-com era and have likely experimented with small AI projects for fun.

  • Familiarity with Intercom or Loom is a plus.

Salary + Location

  • Between 50-80M COP gross annual salary (for great applicants it can be beyond, but you will have to be the perfect fit!)
  • The role would start off as remote, but there is the real possibility that we will build up an office in Colombia in the near future

Interview Approach

  • Call with the Head of Customer Success (30 minutes)
  • Cognitive assessment (20 minutes)
  • Interview with a Founder (45-60 minutes)
  • Final short interview w/another member of the team (30 minutes)
  • Offer

Thanks for reading until the end - looking forward to your application.

- The Atlas Team

Seniority level

  • Associate

Employment type

  • Full-time

Job function

  • Customer Service, Sales, and Business Development

Industries

  • Technology, Information and Internet, Software Development, and Staffing and Recruiting

Referrals increase your chances of interviewing at Atlas - the Recruitment Platform by 2x

Get notified about new Customer Success Manager jobs in Bogota, D.C., Capital District, Colombia .

Bogota, D.C., Capital District, Colombia 1 week ago

Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 3 months ago

Bogota, D.C., Capital District, Colombia 2 weeks ago

Bogota, D.C., Capital District, Colombia 4 days ago

Bogota, D.C., Capital District, Colombia 2 months ago

Bogota, D.C., Capital District, Colombia 5 months ago

Customer Success & Reddit Content Specialist

Bogota, D.C., Capital District, Colombia 2 months ago

Bogota, D.C., Capital District, Colombia 5 months ago

Bogota, D.C., Capital District, Colombia 1 month ago

Bogota, D.C., Capital District, Colombia 3 months ago

We’re unlocking community knowledge in a new way.

Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Required Skill Profession

Gestión De Proyectos Y Procesos


  • Job Details

Related Jobs

Instaleap hiring Customer Success Manager Job in Bogotá, Bogota, Colombia
Instaleap
Bogotá, Bogota, Colombia
Deel hiring Customer Success Manager Job in Colombia
Deel
Colombia
Schneider Electric hiring Customer Success Manager Job in Bogotá, Bogota, Colombia
Schneider Electric
Bogotá, Bogota, Colombia
Neara hiring Customer Success Manager Job in WorkFromHome, RAP (Especial) Central, Colombia
Neara
WorkFromHome, RAP (Especial) Central, Colombia
Neara hiring Customer Success Manager Job in WorkFromHome, Huila, Colombia
Neara
WorkFromHome, Huila, Colombia
Neara hiring Customer Success Manager Job in WorkFromHome, Boyacá, Colombia
Neara
WorkFromHome, Boyacá, Colombia
Neara hiring Customer Success Manager Job in WorkFromHome, Bolívar, Colombia
Neara
WorkFromHome, Bolívar, Colombia
Neara hiring Customer Success Manager Job in WorkFromHome, Nariño, Colombia
Neara
WorkFromHome, Nariño, Colombia
Deel hiring Customer Success Manager Job in WorkFromHome, RAP (Especial) Central, Colombia
Deel
WorkFromHome, RAP (Especial) Central, Colombia
Deel hiring Customer Success Manager Job in WorkFromHome, Nariño, Colombia
Deel
WorkFromHome, Nariño, Colombia
Neara hiring Customer Success Manager Job in WorkFromHome, RAP (Especial) Central, Colombia
Neara
WorkFromHome, RAP (Especial) Central, Colombia
Neara hiring Customer Success Manager Job in WorkFromHome, Tolima, Colombia
Neara
WorkFromHome, Tolima, Colombia
Neara hiring Customer Success Manager Job in WorkFromHome, RAP (Especial) Central, Colombia
Neara
WorkFromHome, RAP (Especial) Central, Colombia
Neara hiring Customer Success Manager Job in WorkFromHome, Meta, Colombia
Neara
WorkFromHome, Meta, Colombia
Neara hiring Customer Success Manager Job in WorkFromHome, Cundinamarca, Colombia
Neara
WorkFromHome, Cundinamarca, Colombia
Deel hiring Customer Success Manager Job in WorkFromHome, Antioquia, Colombia
Deel
WorkFromHome, Antioquia, Colombia
Deel hiring Customer Success Manager Job in WorkFromHome, Quindío, Colombia
Deel
WorkFromHome, Quindío, Colombia
Deel hiring Customer Success Manager Job in WorkFromHome, Antioquia, Colombia
Deel
WorkFromHome, Antioquia, Colombia
Deel hiring Customer Success Manager Job in WorkFromHome, Cauca, Colombia
Deel
WorkFromHome, Cauca, Colombia
Deel hiring Customer Success Manager Job in WorkFromHome, Mosquera, Colombia
Deel
WorkFromHome, Mosquera, Colombia
Deel hiring Customer Success Manager Job in WorkFromHome, Cundinamarca, Colombia
Deel
WorkFromHome, Cundinamarca, Colombia
Deel hiring Customer Success Manager Job in WorkFromHome, Bogotá, Distrito Capital, Colombia
Deel
WorkFromHome, Bogotá, Distrito Capital, Colombia
Deel hiring Customer Success Manager Job in WorkFromHome, Valle del Cauca, Colombia
Deel
WorkFromHome, Valle del Cauca, Colombia
Deel hiring Customer Success Manager Job in WorkFromHome, RAP (Especial) Central, Colombia
Deel
WorkFromHome, RAP (Especial) Central, Colombia
Deel hiring Customer Success Manager Job in WorkFromHome, RAP (Especial) Central, Colombia
Deel
WorkFromHome, RAP (Especial) Central, Colombia
Deel hiring Customer Success Manager Job in WorkFromHome, Antioquia, Colombia
Deel
WorkFromHome, Antioquia, Colombia
Neara hiring Customer Success Manager Job in WorkFromHome, Valle del Cauca, Colombia
Neara
WorkFromHome, Valle del Cauca, Colombia
Confidential hiring Customer Success Manager Job in Bogotá, Bogotá, Distrito Capital, Colombia
Confidential
Bogotá, Bogotá, Distrito Capital, Colombia
Neara hiring Customer Success Manager Job in WorkFromHome, Quindío, Colombia
Neara
WorkFromHome, Quindío, Colombia
Neara hiring Customer Success Manager Job in WorkFromHome, Antioquia, Colombia
Neara
WorkFromHome, Antioquia, Colombia
Neara hiring Customer Success Manager Job in WorkFromHome, RAP Eje Cafetero, Colombia
Neara
WorkFromHome, RAP Eje Cafetero, Colombia
Deel hiring Customer Success Manager Job in WorkFromHome, Norte de Santander, Colombia
Deel
WorkFromHome, Norte de Santander, Colombia
Neara hiring Customer Success Manager Job in WorkFromHome, Antioquia, Colombia
Neara
WorkFromHome, Antioquia, Colombia

Unlock Your Customer Success Potential: Insight & Career Growth Guide


Real-time Customer Success Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Success in WorkFromHome, Colombia, highlighting market share and opportunities for professionals in Customer Success roles.

11568 Jobs in Colombia
11568
9869 Jobs in Workfromhome
9869
Download Customer Success Jobs Trends in Workfromhome and Colombia

Are You Looking for Customer Success Manager Job?

Great news! is currently hiring and seeking a Customer Success Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Atlas - the Recruitment Platform adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Customer Success Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Success Manager?

Key qualifications for Customer Success Manager typically include Gestión De Proyectos Y Procesos and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Success Manager?

To improve your chances of getting hired for Customer Success Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Success Manager Job Success

Atlas - the Recruitment Platform interview tips for Customer Success Manager

Here are some tips to help you prepare for and ace your Customer Success Manager job interview:

Before the Interview:

Research: Learn about the Atlas - the Recruitment Platform's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Success Manager interview at Atlas - the Recruitment Platform, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Atlas - the Recruitment Platform's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Success Manager Positions

Setting up job alerts for Customer Success Manager is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!