Overview
Join to apply for the Customer Success Manager, Colombia role at DoiT .
This role is based remotely in Colombia and is part of our global Customer and Product Success team.
Responsibilities
- Own a portfolio of accounts, leveraging automated playbooks and workflows to help customers achieve value through all phases of the customer journey, including onboarding, adoption, value realization, renewal, and expansion
- Deliver one-to-many customer training and education sessions on the DoiT console.
Host one-to-many office hours for customer Q&A - Use customer insights surfaced through our Customer Success tooling to analyze customer sentiment and propensity for growth.
Identify strategic customers for account planning and additional human outreach - Support the Account Management team by sharing key insights into adoption and sentiment, with emphasis on account growth and building deep, healthy relationships with key customer stakeholders (CFOs, FinOps leads, engineers, cloud architects)
- Manage customer escalations, identify risk, and build relevant mitigation plans in collaboration with Account Management and CS leadership
- Build trust and transparency with customers and act as a customer advocate (voice of the customer)
- Escalate problems and customer feedback to the engineering team, product managers, and other departments
- Maintain a detailed understanding of DoiT’s products and services and customer use cases to advise customers on leveraging DoiT solutions effectively
Qualifications
- 1-2 years of experience in Customer Success in a B2B SaaS company
- Technical aptitude with the ability to identify areas for automation and an interest in learning and leveraging AI
- Proven ability to manage high and competing workloads with strong attention to detail and prioritization
- Exceptional communication skills and ability to foster positive business relationships with customers and team members
- Proven track record of creative problem solving on internal and customer-facing issues
- Accountability and personal organization
- Motivated team player with a positive outlook and a can-do attitude
- Curiosity and self-motivation to learn and develop professional competencies
- Professional English (verbal and written)
Bonus Points
- Experience with finance or data analytics
- Experience with a public cloud platform like GCP, AWS, or Azure
- Cloud Provider and/or FinOps Certifications
- Additional languages
About Do’ers
Be your truest self.
Work on your terms.
Make a difference.
We are home to a global team of incredible talent who work remotely and have the flexibility to balance work and home life.
We support leveling up your skills professionally and personally.
We’re entrepreneurial, curious, and focused on ongoing learning and having fun.
Learn more about our core values on our site.
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Industries
- Technology, Information and Internet
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