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Urgent! Customer Success Manager (BOG) Job Opening In Bogotá – Now Hiring Hire Horatio CX
Job Description As a Customer Success Manager at Horatio, you are the dedicated partner for our small to mid-sized clients, helping them realize value quickly and maintain it consistently.
You’ll support client onboarding, retention, and satisfaction through proactive communication, strategic insight, and close collaboration with internal teams.
Reporting to a Senior Manager, you’ll manage a growing portfolio of SMB clients and be responsible for sustaining account health, gathering feedback, surfacing risks and wins, and guiding clients through their first 90 days of support—the most critical window for long-term success.
You’ll work closely with the Project Manager and Senior Specialist to coordinate onboarding execution, ensure deliverables are met, and provide a consistently high-touch experience during this early phase.
Responsibilities Account Management Serve as the primary point of contact for your SMB client portfolio, maintaining responsive communication and building long-term trust. Provide timely updates, manage expectations, and escalate issues where appropriate. Monitor client trends and performance to flag risks, identify success stories, and uncover areas for optimization. Deliver reports on account health and KPIs to internal stakeholders to guide strategic decisions. Client Feedback & Advocacy Gather client feedback through structured check-ins, satisfaction surveys, NPS, and informal interactions; identify common themes and individual needs. Translate feedback into actionable recommendations and partner with internal teams to implement improvements. Champion the client voice across Horatio, ensuring product and service alignment with real customer needs. Engagement, Growth & Retention Partner with senior CSMs to support upsell and cross-sell strategies by identifying growth signals and expansion opportunities. Surface red flags early and help mitigate churn risk through proactive support and collaboration with onboarding and ops teams.
Work closely with the Senior Manager, Project Manager, and Senior Specialist to manage task distribution, track progress, and resolve blockers quickly. Support handoffs and ensure clients are successfully transitioned to long-term ownership after the onboarding phase.
Skills/Experience Requirements Native English Speaker Bachelor’s degree in Business Administration, Marketing, Communications, or a related field Zendesk certification preferred Experience 1–2 years in a customer-facing role, ideally in BPO, SaaS, or CX-focused environments Experience supporting onboarding and managing SMB client relationships Familiarity with upsell/renewal cycles and resolving customer service challenges Tools & Technical Skills Google Workspace (Docs, Sheets, Slides) CRM tools such as Zendesk, Gorgias, Gladly, Salesforce Soft Skills Organized, proactive, and highly communicative Strong time management and problem-solving capabilities Comfortable working in fast-paced environments across cross-functional teams Insightful and detail-oriented, with a passion for customer success On-site role based in Bogota.
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Unlock Your Customer Success Potential: Insight & Career Growth Guide
Real-time Customer Success Jobs Trends in Bogotá, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Success in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 11568 jobs in Colombia and 725 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Customer Success roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Hire Horatio CX is currently hiring and seeking a Customer Success Manager (BOG) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Success Manager (BOG) Jobs Bogotá.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hire Horatio CX adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Success Manager (BOG) Jobs Colombia varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Success Manager (BOG) typically include Advertising, Marketing, Promotions, Public Relations, And Sales Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Success Manager (BOG) interview at Hire Horatio CX, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hire Horatio CX's products or services and be prepared to discuss how you can contribute to their success.
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