Customer Solutions Management Leader

Job description

Description
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally.

Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.

AWS is seeking a Senior Manager to lead the Customer Solutions Manager (CSM) team, based out of Colombia, Costa Rica, Peru or Puerto Rico.

This role covers the North of Latin America (NOLA) region.

The CSM team engages directly with customers and help them identify and realize the strategic and economic benefits of cloud adoption.

This role is focused on accelerating the customer cloud journey, delivering frictionless migrations, and ensuring our customers capture the full potential and sustainable business advantages of migrating to the AWS cloud.

The CSM is assigned to a customer and gains deep understanding of customer strategic priorities, key business objectives, and target cloud migration benefits.

Works with customers and AWS stakeholders to define strategic roadmaps and captures the customer journey in a structured, formal program.

Utilizes their technical acumen, program management, organizational change management, and communication skills to engage customer leaders and define business and technology success criteria, allocate appropriate resources to execute complex technical and organizational change management plans, and communicate at all levels to deliver results.

The Customer Solutions Manager owns and drives execution excellence for the end-to-end customer engagement and coordinates multidisciplinary teams - aligning sales, solution architecture, support, product, professional services, and partners - to deliver a smooth customer experience.

The account CSM assesses risks, anticipates bottlenecks, provides critical issue management, balances trade-offs, and encourages risk-taking to maximize business value.

The CSM regularly reports on program status and future partnership opportunities in internal and customer facing meetings, resolves or escalates issues proactively, and drives collaborative but clear task ownership

At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity.

You should bring a cool head, extensive technical background, be detail oriented, have excellent problem-solving abilities, and be an exemplary verbal and written communicator.

Your technical expertise and change management excellence will influence your customer's decisions and help us drive positive customer impact.

We are passionate about people who innovate on behalf of our customers, think big, use data to make decisions, and can express themselves thoughtfully.

We want you to be creative and passionate about delivering a great customer experience.

Key job responsibilities

• Lead and mentor a high performing team under challenging situations
• Identify and remove roadblocks for the team meanwhile actively managing performance and results for the organization
• Understand customer's strategic goals and define how cloud migrations enable them
• Develop trust based, long term strategic relationships with customer senior leaders
• Demonstrate excellent customer service skills through all levels of an organization
• Maintain an in-depth knowledge and understanding of existing and developing cloud technologies
• Coordinate multiple internal and external teams through influence, personal credibility, and thought leadership
• Possess direct hands-on experience in change and organizational management related to cloud migrations

About The Team
Diverse Experiences

Amazon values diverse experiences.

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there's nothing we can't achieve.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious.

Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer.

That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• +8 years of formal leadership experience on previous roles for large IT organizations
• Experience leading complex, large-scale, IT or technical or engineering programs and projects
• Written and verbal communication skills in Spanish and English, including a demonstrated ability to influence C-Suite/VP leaders

Preferred Qualifications

• Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• Experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies
• Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• A history of problem solving and innovation developing technology programs and working across customer organizations
• Direct experience implementing cloud services including migrations, modernization projects, and/or data/analytics and AI/ML solutions
• A history of problem solving and innovation developing technology programs and working across customer organizations

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Amazon Web Services Colombia S.A.S.

Job ID: A

Required Skill Profession

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