Job Title:
Customer Service Specialist
About
Trellix:
Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work.
Our comprehensive, GenAI-powered platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations.
Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.
We also recognize the importance of closing the 4-million-person cybersecurity talent gap.
We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work.
More at
Role Overview:
Role Summary:
We are looking for a polite, detail-oriented, and customer-focused Customer Service
Specialist to serve as the first point of contact for our customers through calls, chats,
and emails.
The ideal candidate will work closely with cross-functional teams to
provide outstanding service, resolve inquiries, and troubleshoot product issues with
accuracy and empathy.
This role requires managing a high volume of inbound and outbound interactions, while
consistently striving to create a positive customer experience.
You'll listen actively,
resolve concerns eiciently, and ensure every customer feels heard, valued, and
supported.
Key Responsibilities: