Childcare Coordinator — South Market
Location: Remote (Fully remote position)
Schedule: 6:00 AM – 2:00 PM PST
Monday to Saturday
Reports to: Markets Team Lead
About Upwards
At Upwards, we're redefining access to childcare by connecting families with trusted caregivers and childcare programs.
We believe every parent deserves peace of mind and every provider deserves meaningful work.
Our coordinators are at the heart of that mission—bridging parents and providers to create safe, lasting connections.
The Role
We're looking for a Childcare Coordinator who is passionate, resourceful, and ready to make things happen.
You'll manage relationships with both parents and providers across our South Market, ensuring every match feels personal, supportive, and seamless.
This role is ideal for someone who thrives on solving problems, communicates with empathy, and takes pride in delivering outstanding customer experiences.
What You'll Do
Support both parents and childcare providers, acting as their main point of contact.
Solve problems on the spot—whether it's by phone, text, or email—with patience and creativity.
Understand the needs of families and match them with the right providers.
Recognize market patterns and trends, and escalate insights to your Team Lead and Manager.
Collaborate closely with our team to ensure smooth, high-quality experiences for all.
Maintain a do-it mentality—jump in, figure it out, and make it better every time.
Who You Are
A natural problem solver who doesn't stop until things are right.
Empathetic and emotionally intelligent—you know how to put yourself in someone else's shoes.
An excellent communicator—clear, warm, and confident in both English and Spanish.
Detail-oriented, adaptable, and able to balance multiple priorities.
Curious about how markets work and eager to share insights that can improve processes.
Bonus: You've lived in or are familiar with the U.S., giving you an edge in understanding parents' and providers' experiences.
No previous experience is required—just passion, curiosity, and a genuine desire to help.
What We Offer
Fully remote role — work from anywhere.
1 free day per week to recharge and take care of yourself.
Meaningful work — help families find the care they need and providers grow their businesses.
Collaborative, mission-driven team that values creativity and initiative.
Opportunities for growth and leadership within a fast-evolving company.