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Customer Service Specialist Job Opening In Bogota – Now Hiring Trellix


Job description

**_Job Title:_**

Customer Service Specialist
**About** **Trellix:**

**Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work.** Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations.

Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.
We also recognize the importance of closing the 4-million-person cybersecurity talent gap.

We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work.

More at https://www.trellix.com/ .

**_Role Overview:_**

Role Summary:
We are looking for a polite, detail-oriented, and customer-focused Customer Service
Specialist to serve as the first point of contact for our customers through calls, chats,
and emails.

The ideal candidate will work closely with cross-functional teams to
provide outstanding service, resolve inquiries, and troubleshoot product issues with
accuracy and empathy.
This role requires managing a high volume of inbound and outbound interactions, while
consistently striving to create a positive customer experience.

You’ll listen actively,
resolve concerns eiciently, and ensure every customer feels heard, valued, and
supported.

Key Responsibilities:
􀀀 Serve as the first line of support by answering or initiating calls, chats, and
emails to assist customers with product-related inquiries or concerns.
􀀀 Actively listen to understand customer needs, troubleshoot issues, and provide
e􀀀ective and accurate solutions.
􀀀 Handle complaints with professionalism and empathy, de-escalating tense
interactions when necessary.
􀀀 Maintain clear and comprehensive case documentation using internal tools and
CRM systems.
􀀀 Build rapport and long-term trust with customers and collaborate with internal
teams to drive resolution.
􀀀 Recommend appropriate products or solutions that best meet customer needs.
􀀀 Meet or exceed team KPIs including response time, resolution time, and
customer satisfaction scores (CSAT/NPS).
􀀀 Continuously enhance product knowledge and service skills through training and
upskilling sessions.
􀀀 Comply with company policies, data privacy, and quality standards at all times.

**_Company Benefits and Perks:_**

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities.

We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day.

We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

+ Retirement Plans
+ Medical, Dental and Vision Coverage
+ Paid Time Off
+ Paid Parental Leave
+ Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.


Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Bogota, Colombia, highlighting market share and opportunities for professionals in Customer Service roles.

12430 Jobs in Colombia
12430
60 Jobs in Bogota
60
Download Customer Service Jobs Trends in Bogota and Colombia

Are You Looking for Customer Service Specialist Job?

Great news! is currently hiring and seeking a Customer Service Specialist to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Trellix adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Customer Service Specialist Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogota. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Specialist?

Key qualifications for Customer Service Specialist typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Specialist?

To improve your chances of getting hired for Customer Service Specialist, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Specialist Job Success

Trellix interview tips for Customer Service Specialist

Here are some tips to help you prepare for and ace your Customer Service Specialist job interview:

Before the Interview:

Research: Learn about the Trellix's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Specialist interview at Trellix, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Trellix's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Service Specialist Positions

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