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Urgent! Customer Service - Spanish/English Bilingual Job Opening In Bogotá – Now Hiring Unicity
Unicity International, a global health and wellness company, is seeking commercial advisors/agents to join our customer service team in Bogotá.
This role focuses on serving the Latin markets in the United States, Canada, and Puerto Rico.
Position Details:
- Schedule: Monday to Friday
- Hours: 40 Hours weekly
- Location: North Bogotá Office - Near 93 Park
Skills Requirements:
- Minimum of 1 year of experience in Customer Service (Inbound and Chat campaigns)
- Market knowledge
- Ability to address and resolve PQR (Petitions, Complaints, and Claims) on first contact
- Strong documentation skills
- Adherence to KPI indicators
- Proficiency in data analysis and interpretation
- Multitasking abilities
- Basic Excel skills
- English proficiency at B2 level or higher both written and spoken
Job Responsibilities:
- Provide information about products and services to customers and resolve their issues.
- Create and manage customer accounts.
- Update customer records with accurate information.
- Address and resolve product or service complaints by clarifying the customer's issue, determining the cause, selecting the best solution, and following up to ensure resolution.
- Process customer adjustments to maintain financial accounts.
- Recommend potential products or services to management based on customer needs and information.
- Prepare reports on products or services by collecting and analyzing customer information.
- Contribute to team efforts by achieving related results as needed.
If you are passionate about customer service and meet the requirements, we encourage you to apply and become a part of our dedicated team at Unicity International.
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Bogotá, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12430 jobs in Colombia and 1002 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Unicity is currently hiring and seeking a Customer Service Spanish/English Bilingual to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Spanish/English Bilingual Jobs Bogotá.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Unicity adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Spanish/English Bilingual Jobs Colombia varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Spanish/English Bilingual typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Service Spanish/English Bilingual, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Spanish/English Bilingual interview at Unicity, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Unicity's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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