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Urgent! Customer Service Representative Job Opening In WorkFromHome – Now Hiring StellarBlue Tech

Customer Service Representative



Job description

Overview

Join to apply for the Customer Service Representative role at StellarBlue Tech .

This range is provided by StellarBlue Tech.

Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$4,800.00/yr - $8,400.00/yr

The Role

You will be responsible for providing high-quality support to our online users via live chat.

This role involves solving player inquiries, resolving complaints, and ensuring prompt and courteous service.

The ideal candidate will be proactive, tech-savvy, and customer-focused.

Responsibilities

  • Handle inbound live chats from players or users and respond to their queries effectively.

  • Resolve in-game issues, account problems, or transaction concerns in a timely manner.

  • Respond to customer inquiries accurately and professionally, maintaining brand tone and empathy.

  • Manage customer complaints by identifying root causes and providing appropriate solutions.

  • Ensure high levels of customer satisfaction and retention.

  • Maintain clear records of customer interactions and escalate complex cases when necessary.

  • Collaborate with internal teams (technical, product, or moderation) to resolve user issues.

  • Meet individual KPIs related to response time, resolution rate, and customer feedback.

  • Working hours: 8:00am–8:00pm.

Ideal Profile

Education & Experience

  • Spanish and English is a must
  • High school diploma or above; a Bachelor's degree is a plus.

  • Previous experience in customer service, online support, or live chat handling preferred.

  • Experience in gaming, tech, or digital platforms is an advantage.

Skills & Competencies

  • Excellent written English communication skills.

  • Strong typing speed and accuracy for chat-based interactions.

  • Tech-savvy and quick to learn online tools, CRMs, or support systems.

  • Ability to remain calm and professional under pressure.

  • Strong problem-solving and critical thinking abilities.

  • Self-motivated, organized, and able to work independently with minimal supervision.

  • Availability to work flexible shifts, weekends, or holidays, depending on demand.

Technical Requirements (for WFH)

  • Reliable internet connection with minimum speed of available.

  • Personal laptop or desktop with updated browser and antivirus.

  • Quiet and distraction-free work environment.

What’s on Offer

  • Work alongside & learn from best in class talent
  • Flexible working options

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Other

Industries

  • Entertainment Providers
  • Technology
  • Information and Internet
  • Telecommunications

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Required Skill Profession

Servicio De Atención Al Cliente



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