Customer Service Representative

Job description

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Operations Manager at Genius | INTP 5w4 | On a journey to unlocking “all sides” of my mind

Customer Service Representative - Premium Experience Specialist

About us (Genius)

Genius connects talented professionals with remote career opportunities at growing companies worldwide.

We partner with established, growth-focused businesses that offer competitive pay, meaningful work, and real advancement potential.

Our opportunities come with companies that understand global talent and want to build strong remote teams.

These roles often lead to leadership positions and significant career growth.

Six-month placement guarantee means we care about your long-term success.

About our client

You'll join an established custom fashion business that has built its reputation on personalized service and premium customer experiences.

This company values experienced professionals who understand the importance of authentic customer relationships.

They're expanding their customer service team while maintaining the personal, boutique feel that sets them apart.

You'll work directly with a business owner who appreciates skilled professionals and has built long-term success through exceptional service standards.

The company offers stability in an industry where personal attention to detail matters.

Your role will be essential to preserving the premium experience customers expect from custom fashion services.

About this role's impact

As a Customer Service Representative, you'll create exceptional customer experiences that drive business success.

Your expertise will directly impact customer loyalty and satisfaction in the premium fashion industry.

This role offers significant career growth because outstanding customer service is central to everything they do.

You'll develop expertise in luxury customer relationship management while building valuable skills that advance your career.

For your career : You'll gain transferable expertise in premium customer service and relationship management that opens doors throughout high-end service industries, with clear paths for advancement and leadership opportunities.

Your mission

Your mission is to deliver personalized customer service that creates lasting relationships and drives business growth.

You'll represent the company's commitment to authentic service that distinguishes premium custom fashion experiences.

Success means every customer interaction strengthens their confidence in the business, and you'll play a key role in maintaining the boutique-style service that makes this company successful.

Schedule: 5 days per week total, with one weekend day required (choose either Saturday OR Sunday as one of your 5 working days)

Location: Remote position with US timezone availability

Compensation: $1,200-$2,000 monthly full-time

What makes you a fit

Your background includes:

• Extensive professional experience (15-20 years of total experience) with proven stability and reliability
• Excellent English communication skills for professional customer interactions
• Flexibility to work weekends (choose between Saturday or Sunday) to support business coverage needs
• Experience with established companies that value long-term relationships
• Ability to work effectively during US business hours

What sets you apart

• Retail or boutique customer service background that demonstrates personalized service excellence
• Proven track record of building customer relationships and managing repeat clients
• Professional communication skills that create immediate customer confidence
• Ability to deliver consultative service that goes beyond basic transaction support
• Stable work history that shows commitment to professional growth
• Fashion, apparel, or luxury goods industry experience
• Experience with custom orders, personalization, or made-to-order processes
• Background in hospitality or premium service industries
• Multilingual capabilities that enhance customer service delivery
• Experience serving clients who value personalized attention

What you'll do

Daily, you'll:

• Handle customer inquiries with personalized attention that builds trust and satisfaction
• Provide expert guidance on custom fashion inquiries and orders
• Manage customer relationships from initial consultation through order completion
• Resolve customer concerns while maintaining premium service standards
• Collaborate with team members to ensure consistent service excellence
• Contribute feedback and ideas for service improvements
• Stay current on product knowledge and custom fashion offerings

As you grow in the role:

• Take on complex customer situations that showcase your expertise
• Mentor new team members as the customer service team expands
• Lead service improvement initiatives based on your customer insights

What you can expect in your first year

Within 1 Month:

• Complete comprehensive training on products, processes, and service standards
• Begin handling customer inquiries with support from experienced team members
• Establish your workspace and communication systems for optimal service delivery

Within 3 Months:

• Independently handle the full range of customer service responsibilities
• Build recognition for exceptional service delivery and positive customer feedback
• Develop strong working relationships with team members

Within 6 Months:

• Consistently exceed performance standards for customer satisfaction and service quality
• Contribute valuable ideas for service enhancement based on customer interactions
• Establish yourself as a trusted team member with customer relationship expertise

Beyond Year One:

• Opportunity for service leadership role based on performance and business growth
• Potential to train and mentor additional team members
• Recognition as a key contributor to customer satisfaction and business success

Expected career progression

Typical advancement path:

Growth timeline:

With strong performance and business growth, advancement opportunities typically develop within 12-18 months.

The company values promoting from within and recognizes employees who demonstrate service excellence.

What drives advancement:

Consistent service quality, positive customer feedback, team collaboration, and your contributions to the company's continued growth create natural advancement opportunities.

Our hiring process

3-step process:

Step 1: Application Review (24-48 hours) - Resume highlighting customer service experience

Step 2: Genius Interview (20-30 minutes) - Experience review and communication assessment

Step 3: Client Interview (30-45 minutes) - Final interview focusing on team fit and service approach

Timeline: We typically complete our process within 7-10 days and keep you updated throughout.

You'll work with a hands-on business owner who has built success through authentic customer relationships and quality service.

They value personal connections and have created a business culture based on exceptional customer experiences.

What this means for you: You'll work directly with leadership that understands customer service importance and invests in creating positive work environments.

Your contributions will be recognized and your professional growth supported.

Competitive Compensation: $7-11/hour based on experience level with performance increase potential

Stable Work Environment: Established business with loyal customer base and reasonable schedule

Career Growth: Clear advancement opportunities within growing customer service team

Meaningful Impact: Your work directly affects customer satisfaction and business success

Skill Development: Build expertise in premium customer service and luxury retail practices

Professional Recognition: Work with leadership that values and rewards excellent service

Ready to apply

If you're an experienced customer service professional who thrives on building customer relationships and delivering exceptional service, we want to hear from you.

This opportunity is perfect if you:

• Have extensive customer service experience and want to grow your career
• Enjoy working with customers who value personalized attention and expert guidance
• Want stable, long-term employment with a company that invests in its team
• Take pride in delivering service that exceeds customer expectations

We encourage applications from all qualified professionals who are passionate about customer service excellence.

We believe diverse perspectives and backgrounds strengthen our team and enhance the service we provide to customers.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Staffing and Recruiting

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