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Customer Service Representative - Premium Experience Specialist
About us (Genius)
Genius connects talented professionals with remote career opportunities at growing companies worldwide.
We partner with established, growth-focused businesses that offer competitive pay, meaningful work, and real advancement potential.
Our opportunities come with companies that understand global talent and want to build strong remote teams.
These roles often lead to leadership positions and significant career growth.
Six-month placement guarantee means we care about your long-term success.
About our client
You'll join an established custom fashion business that has built its reputation on personalized service and premium customer experiences.
This company values experienced professionals who understand the importance of authentic customer relationships.
They're expanding their customer service team while maintaining the personal, boutique feel that sets them apart.
You'll work directly with a business owner who appreciates skilled professionals and has built long-term success through exceptional service standards.
The company offers stability in an industry where personal attention to detail matters.
Your role will be essential to preserving the premium experience customers expect from custom fashion services.
About this role's impact
As a Customer Service Representative, you'll create exceptional customer experiences that drive business success.
Your expertise will directly impact customer loyalty and satisfaction in the premium fashion industry.
This role offers significant career growth because outstanding customer service is central to everything they do.
You'll develop expertise in luxury customer relationship management while building valuable skills that advance your career.
For your career : You'll gain transferable expertise in premium customer service and relationship management that opens doors throughout high-end service industries, with clear paths for advancement and leadership opportunities.
Your mission
Your mission is to deliver personalized customer service that creates lasting relationships and drives business growth.
You'll represent the company's commitment to authentic service that distinguishes premium custom fashion experiences.
Success means every customer interaction strengthens their confidence in the business, and you'll play a key role in maintaining the boutique-style service that makes this company successful.
Schedule: 5 days per week total, with one weekend day required (choose either Saturday OR Sunday as one of your 5 working days)
Location: Remote position with US timezone availability
Compensation: $1,200-$2,000 monthly full-time
What makes you a fit
Your background includes:
What sets you apart
What you'll do
Daily, you'll:
As you grow in the role:
What you can expect in your first year
Within 1 Month:
Within 3 Months:
Within 6 Months:
Beyond Year One:
Expected career progression
Typical advancement path:
Growth timeline:
With strong performance and business growth, advancement opportunities typically develop within 12-18 months.
The company values promoting from within and recognizes employees who demonstrate service excellence.
What drives advancement:
Consistent service quality, positive customer feedback, team collaboration, and your contributions to the company's continued growth create natural advancement opportunities.
Our hiring process
3-step process:
Step 1: Application Review (24-48 hours) - Resume highlighting customer service experience
Step 2: Genius Interview (20-30 minutes) - Experience review and communication assessment
Step 3: Client Interview (30-45 minutes) - Final interview focusing on team fit and service approach
Timeline: We typically complete our process within 7-10 days and keep you updated throughout.
You'll work with a hands-on business owner who has built success through authentic customer relationships and quality service.
They value personal connections and have created a business culture based on exceptional customer experiences.
What this means for you: You'll work directly with leadership that understands customer service importance and invests in creating positive work environments.
Your contributions will be recognized and your professional growth supported.
Competitive Compensation: $7-11/hour based on experience level with performance increase potential
Stable Work Environment: Established business with loyal customer base and reasonable schedule
Career Growth: Clear advancement opportunities within growing customer service team
Meaningful Impact: Your work directly affects customer satisfaction and business success
Skill Development: Build expertise in premium customer service and luxury retail practices
Professional Recognition: Work with leadership that values and rewards excellent service
Ready to apply
If you're an experienced customer service professional who thrives on building customer relationships and delivering exceptional service, we want to hear from you.
This opportunity is perfect if you:
We encourage applications from all qualified professionals who are passionate about customer service excellence.
We believe diverse perspectives and backgrounds strengthen our team and enhance the service we provide to customers.
Referrals increase your chances of interviewing at Genius by 2x
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