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Customer Service Representative with Administrative Support Job Opening In WorkFromHome – Now Hiring Scalesource


Job description

Overview

Job Title: Customer Service Representative with Administrative Support

Location: Remote (Work from Home) • Schedule: Monday to Friday, 8:00 AM - 5:00 PM (Time Zone based on franchise location)

Base pay range: $14,400.00/yr - $15,000.00/yr

About Our Client: They are one of the nation's leading fencing companies, delivering top-quality residential and commercial fencing solutions.

They are known for their professionalism, efficiency, and dedication to customer satisfaction throughout every stage of the project—from first contact to final installation.

This role is remote and supports franchise operations with strong administrative and customer service skills, ideal for someone with excellent English communication, empathy, and a commitment to exceptional customer experiences.

Position Summary

We are seeking a Customer Service Representative (CSR) with strong administrative skills to support our franchise operations remotely.

The successful candidate will be the first point of contact for customers and will also support the team with a variety of administrative tasks.

Key Responsibilities

  • Respond promptly and professionally to inbound calls, emails, and chats from potential and current customers
  • Clearly explain fencing services, products, timelines, and pricing (training provided)
  • Schedule onsite estimates and coordinate follow-ups with the sales team
  • Provide compassionate and solutions-oriented support when handling concerns or complaints
  • Follow up with customers to ensure satisfaction and build long-term relationships
  • Maintain accurate customer records in CRM systems (e.g., JobNimbus, HubSpot)
  • Assist in preparing and sending estimates, invoices, and project updates
  • Submit utility locate tickets and follow up on permit applications
  • Track project progress and keep internal teams updated
  • Organize and maintain digital files and job documentation
  • Generate summary reports and assist with light project coordination

What We're Looking For

  • Excellent spoken and written English communication skills
  • A warm, empathetic, and customer-first approach
  • Highly organized and detail-oriented
  • Comfortable handling multiple priorities in a fast-paced, remote work environment
  • Tech-savvy and quick to learn new tools and platforms
  • A self-starter who takes ownership of tasks and communicates proactively

Preferred Qualifications

  • Previous experience in customer service, virtual assistance, or administrative support
  • Background in construction, home services, or franchising is a plus
  • Familiarity with permitting processes and utility submissions is helpful
  • Spanish proficiency is a plus, but not required

Requirements

  • Must have a professional remote work setup and reliable internet
  • Strong Zoom presence and communication required - English (C1/C2)
  • As part of the recruitment process, candidates will be asked to submit an introduction video

Seniorirty level

  • Associate

Employment type

  • Full-time

Job function

  • Customer Service
  • Industries: IT Services and IT Consulting

#J-18808-Ljbffr

Required Skill Profession

Servicio De Atención Al Cliente


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in WorkFromHome, Colombia, highlighting market share and opportunities for professionals in Customer Service roles.

12370 Jobs in Colombia
12370
10249 Jobs in Workfromhome
10249
Download Customer Service Jobs Trends in Workfromhome and Colombia

Are You Looking for Customer Service Representative with Administrative Support Job?

Great news! is currently hiring and seeking a Customer Service Representative with Administrative Support to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Scalesource adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Customer Service Representative with Administrative Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Representative with Administrative Support?

Key qualifications for Customer Service Representative with Administrative Support typically include Servicio De Atención Al Cliente and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Representative with Administrative Support?

To improve your chances of getting hired for Customer Service Representative with Administrative Support, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Representative with Administrative Support Job Success

Scalesource interview tips for Customer Service Representative with Administrative Support

Here are some tips to help you prepare for and ace your Customer Service Representative with Administrative Support job interview:

Before the Interview:

Research: Learn about the Scalesource's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Representative with Administrative Support interview at Scalesource, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Scalesource's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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