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Urgent! Customer Service Representative Job Opening In Medellín – Now Hiring Stanley Black and Decker
**About the role:**
The Customer Service Representative is responsible for solving customer’s questions and complaints related to our tools, striving to achieve customer satisfaction.
By identifying customer needs, displaying empathy, and using active listening, the representative will be empowered to make decisions and find the best suitable resolution for the customer while working in a collaborative environment where they can gain knowledge and enhance soft skills by receiving support and supporting others.
**Specific Responsibilities** **:**
+ Effectively and professionally handles all customer inquiries - calls, email, web, and fax transactions to ensure satisfaction, while supporting Stanley Black & Decker’s Key Performance Indicators (KPIs).
+ KPIs measured will include abandonment rate and answer time.
+ Acts as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations.
+ Consistently improves and manages customer communication flow on promotions and product information.
+ Updates, maintains, and analyzes customer account (https://trm.brassring.com/Requisition/View?reqid=878097&reqlanguage=en&formtypeid=846&responsive=true) profiles.
+ Maintains working knowledge of all company products, services, and promotions.
+ Assists in training new employees in addition to other duties as assigned by management.
**Knowledge/Skills/Abilities:**
+ Proficient in Microsoft Office; Excel, PowerPoint, Word.
SAP & Salesforce, Zendesk preferred.
+ Interpreting KPI’S
+ High level of English
+ Excellent written and verbal communication skills
+ Ability to research answers using multiple resources to satisfy customer inquiries in a timely manner.
+ Patience and positive attitude
**Education/Experience:**
+ High School Diploma or its equivalent required
+ 6 months to 1 years’ worth of experience within customer service and call center environment
**_We Don’t Just Build The World, We Build Innovative Technology Too._**
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe.
Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker.
Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history.
Come build with us and take your career to new heights.
**Who We Are**
We’re the World’s largest tool company.
We’re industry visionaries.
We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative.
We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet.
We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
**Global Benefits & Perks**
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
**What You’ll Also Get**
Career Opportunity: Career paths aren’t linear here.
Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
**Learning & Development:**
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
**Diverse & Inclusive Culture:**
We pride ourselves on being an awesome place to work.
We respect and embrace differences because that’s how the best work gets done.
You’ll find we like to have fun here, too.
**Purpose-Driven Company:**
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Medellín, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Medellín, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12388 jobs in Colombia and 205 jobs in Medellín. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Stanley Black and Decker is currently hiring and seeking a Customer Service Representative to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Representative Jobs Medellín.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Stanley Black and Decker adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Representative Jobs Colombia varies, but the pay scale is rated "Standard" in Medellín. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Representative typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Service Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Representative interview at Stanley Black and Decker, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Stanley Black and Decker's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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