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Urgent! Customer Service Representative Job Opening In Medellin – Now Hiring SOFTGIC S.A.S.

Customer Service Representative



Job description

Key Responsibilities: Provide real-time support to users through live chat.

Diagnose and resolve technical issues, guiding users step by step.

Escalate complex cases to the appropriate technical teams.

Record user feedback and identify opportunities for product improvement.

Ensure timely, empathetic, and accurate responses in every customer interaction.

Assist with onboarding and training new users on product features and best practices.

Requisitos Requirements: Minimum of 1 year of experience in customer support or customer success, preferably in tech or SaaS environments.

Excellent written communication skills in English.

Comfortable working in a dynamic, chat-based environment.

Strong problem-solving skills and attention to detail.

Familiarity with support or chat tools (e.g., Intercom, Zendesk, Drift).

Tech-savvy profile with a strong willingness to learn new IT platforms and tools.
Requirements:

Minimum of 1 year of experience in customer support or customer success, preferably in tech or SaaS environments.

Excellent written communication skills in English.

Comfortable working in a dynamic, chat-based environment.

Strong problem-solving skills and attention to detail.

Familiarity with support or chat tools (e.g., Intercom, Zendesk, Drift).

Tech-savvy profile with a strong willingness to learn new IT platforms and tools.
1-3 años
Requirements: Minimum of 1 year of experience in customer support or customer success, preferably in tech or SaaS environments.

Excellent written communication skills in English.

Comfortable working in a dynamic, chat-based environment.

Strong problem-solving skills and attention to detail.

Familiarity with support or chat tools (e.g., Intercom, Zendesk, Drift).

Tech-savvy profile with a strong willingness to learn new IT platforms and tools.


Required Skill Profession

Other General



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