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Urgent! Customer Service Representative (CSR) – Remote | Empathetic Support for U.S. Clients Job Opening In WorkFromHome – Now Hiring Higher Options

Customer Service Representative (CSR) – Remote | Empathetic Support for U.S. Clients



Job description

Customer Service Representative (CSR) – Remote | Empathetic Support for U.S. Clients

Fully Remote (LATAM-based) | 40 hours per week

Role Summary & Mission

Higher Options is seeking a warm, detail-oriented Bilingual Customer Service Representative to support U.S.-based clients across phone, email, and chat.

If you're someone who takes pride in delivering accurate, empathetic service, loves organizing information, and enjoys being part of a collaborative team, this role was made for you.

In this position, you’ll help customers understand services, resolve inquiries, and ensure every interaction is well-documented and followed through with care.

You’ll also identify cross-sell opportunities, contribute to team process improvements, and maintain up-to-date records using CRM tools.

Your success will be measured by customer satisfaction, task accuracy, and your ability to maintain structured yet compassionate communication.

Responsibilities

  • Respond to customer inquiries via phone, chat, and email with clarity, empathy, and accuracy.

  • Document every interaction in our CRM and supplier portals—keeping all records updated, clean, and actionable.

  • Process service changes like orders, renewals, and cancellations with attention to accuracy and timeliness.

  • Troubleshoot and resolve customer concerns, escalating complex cases when needed.

  • Follow up proactively to ensure client satisfaction and retention.

  • Support sales and upsell opportunities by identifying client needs and recommending services.

  • Contribute to internal improvements, including documentation, templates, and FAQs.
  • Meet service‑level metrics including response times, call quality, and cross‑sell performance.

Qualifications & Work Environment

Languages: Advanced bilingual fluency in English and Spanish (written and spoken).

Experience: 1–2 years in customer service, call centers, SaaS, or subscription‑based industries.

Tech‑savvy: Comfortable using CRMs (e.g., Salesforce, HubSpot), spreadsheets, and team collaboration tools.

Soft skills: Strong listening, emotional intelligence, patience, and problem‑solving under pressure.

Work style: Reliable, well‑organized, and committed to structured, high‑quality service.

Environment: Quiet home office with high‑speed, fixed internet connection (≥20 Mbps down / 10 Mbps up).

Availability: Willingness to work U.S. business hours (including occasional weekends).

Work Conditions & Benefits

Schedule: Full‑time (40 hours per week), commonly Monday through Friday.

Standard office hours align with U.S. business hours (primarily CST); some flexibility may be needed based on client needs.

Compensation: USD $1000–$1200 per month, with potential for performance‑based bonuses depending on the client and length of service.

Paid time off: Often includes Colombian holidays and paid vacation days, depending on the client.

Remote work: Work from anywhere with a stable internet connection; we value results over strict hours while emphasizing accountability and reliability.

Application Process

Submit your application: Click Apply on LinkedIn.

Initial review: Our team will review your application and reach out within a few days if your profile aligns.

Please monitor your email for updates.

We will send you a quick survey and some emails if you pass.

Interview: If the initial review is successful, we will contact you to schedule a virtual interview.

We look forward to learning more about you and helping you build a long‑term, rewarding career with Higher Options.

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Required Skill Profession

Servicio De Atención Al Cliente



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