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Urgent! Customer Service Representative (CSR) – Remote | Empathetic Support for U.S. Clients Job Opening In WorkFromHome – Now Hiring Higher Options
Fully Remote (LATAM-based) | 40 hours per week
Higher Options is seeking a warm, detail-oriented Bilingual Customer Service Representative to support U.S.-based clients across phone, email, and chat.
If you're someone who takes pride in delivering accurate, empathetic service, loves organizing information, and enjoys being part of a collaborative team, this role was made for you.
In this position, you’ll help customers understand services, resolve inquiries, and ensure every interaction is well-documented and followed through with care.
You’ll also identify cross-sell opportunities, contribute to team process improvements, and maintain up-to-date records using CRM tools.
Your success will be measured by customer satisfaction, task accuracy, and your ability to maintain structured yet compassionate communication.
Languages: Advanced bilingual fluency in English and Spanish (written and spoken).
Experience: 1–2 years in customer service, call centers, SaaS, or subscription‑based industries.
Tech‑savvy: Comfortable using CRMs (e.g., Salesforce, HubSpot), spreadsheets, and team collaboration tools.
Soft skills: Strong listening, emotional intelligence, patience, and problem‑solving under pressure.
Work style: Reliable, well‑organized, and committed to structured, high‑quality service.
Environment: Quiet home office with high‑speed, fixed internet connection (≥20 Mbps down / 10 Mbps up).
Availability: Willingness to work U.S. business hours (including occasional weekends).
Schedule: Full‑time (40 hours per week), commonly Monday through Friday.
Standard office hours align with U.S. business hours (primarily CST); some flexibility may be needed based on client needs.
Compensation: USD $1000–$1200 per month, with potential for performance‑based bonuses depending on the client and length of service.
Paid time off: Often includes Colombian holidays and paid vacation days, depending on the client.
Remote work: Work from anywhere with a stable internet connection; we value results over strict hours while emphasizing accountability and reliability.
Submit your application: Click Apply on LinkedIn.
Initial review: Our team will review your application and reach out within a few days if your profile aligns.
Please monitor your email for updates.
We will send you a quick survey and some emails if you pass.
Interview: If the initial review is successful, we will contact you to schedule a virtual interview.
We look forward to learning more about you and helping you build a long‑term, rewarding career with Higher Options.
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in WorkFromHome, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in WorkFromHome, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12353 jobs in Colombia and 10249 jobs in WorkFromHome. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Higher Options is currently hiring and seeking a Customer Service Representative (CSR) – Remote | Empathetic Support for U.S. Clients to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Representative (CSR) – Remote | Empathetic Support for U.S. Clients Jobs WorkFromHome.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Higher Options adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Representative (CSR) – Remote | Empathetic Support for U.S. Clients Jobs Colombia varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Representative (CSR) – Remote | Empathetic Support for U.S. Clients typically include Servicio De Atención Al Cliente and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Representative (CSR) – Remote | Empathetic Support for U.S. Clients interview at Higher Options, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Higher Options's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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