Fully Remote (LATAM-based) | 40 hours per week
Higher Options is seeking a warm, detail-oriented Bilingual Customer Service Representative to support U.S.-based clients across phone, email, and chat.
If you're someone who takes pride in delivering accurate, empathetic service, loves organizing information, and enjoys being part of a collaborative team, this role was made for you.
In this position, you’ll help customers understand services, resolve inquiries, and ensure every interaction is well-documented and followed through with care.
You’ll also identify cross-sell opportunities, contribute to team process improvements, and maintain up-to-date records using CRM tools.
Your success will be measured by customer satisfaction, task accuracy, and your ability to maintain structured yet compassionate communication.
Languages: Advanced bilingual fluency in English and Spanish (written and spoken).
Experience: 1–2 years in customer service, call centers, SaaS, or subscription‑based industries.
Tech‑savvy: Comfortable using CRMs (e.g., Salesforce, HubSpot), spreadsheets, and team collaboration tools.
Soft skills: Strong listening, emotional intelligence, patience, and problem‑solving under pressure.
Work style: Reliable, well‑organized, and committed to structured, high‑quality service.
Environment: Quiet home office with high‑speed, fixed internet connection (≥20 Mbps down / 10 Mbps up).
Availability: Willingness to work U.S. business hours (including occasional weekends).
Schedule: Full‑time (40 hours per week), commonly Monday through Friday.
Standard office hours align with U.S. business hours (primarily CST); some flexibility may be needed based on client needs.
Compensation: USD $1000–$1200 per month, with potential for performance‑based bonuses depending on the client and length of service.
Paid time off: Often includes Colombian holidays and paid vacation days, depending on the client.
Remote work: Work from anywhere with a stable internet connection; we value results over strict hours while emphasizing accountability and reliability.
Submit your application: Click Apply on LinkedIn.
Initial review: Our team will review your application and reach out within a few days if your profile aligns.
Please monitor your email for updates.
We will send you a quick survey and some emails if you pass.
Interview: If the initial review is successful, we will contact you to schedule a virtual interview.
We look forward to learning more about you and helping you build a long‑term, rewarding career with Higher Options.