Customer Service Representative (Colombia)

Overview

As a Customer Service Representative at IUX, you will play a key role in delivering exceptional support and service to our global customer base.

Your attention to detail and commitment to clear, professional communication will directly influence the customer experience and help maintain our reputation for responsive, client-focused service.

By ensuring accurate data handling, timely issue resolution, and smooth coordination with internal teams, you will contribute significantly to our operational efficiency and customer satisfaction in a fast-growing, remote-first environment.

What You’ll Be Doing

• Provide high-quality service and assistance to customers.
  
  
• Verify the accuracy of customer information and documents.
  
  
• Accurately record and maintain data in the system according to company standards.
  
  
• Coordinate with relevant departments when discrepancies or issues arise.
  
  
• Assist in testing various system data when requested by the team.
  
  
• Ensure excellent communication and timely issue resolution with clients.
  
  

Qualifications

• Preferably a degree holder in any discipline.
  
  
• Proficient in English and your native language (e.g., Spanish, etc.).
  
  
• Strong communication and interpersonal skills.
  
  
• Ability to work independently and manage tasks remotely.
  
  
• Must have a stable internet and a suitable working environment at home.
  
  
• Must be available to start immediately.
  
  

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service and Administrative

About IUX

At IUX, we are more than just a brokerage firm – we are a global fintech powerhouse with a presence spanning Asia, MENA, and Latin America.

As we continue to expand into Europe and beyond, we are seeking top talent to join our dynamic team.

Our mission is to revolutionize the trading experience through cutting-edge technology, seamless execution, and a client-centric approach.

If you’re looking for a fast-paced environment where innovation meets opportunity, IUX is the place for you!

Privacy and Confidentiality

All applications will be treated in strict confidence.

By submitting your application, you consent to our privacy policy regarding the collection and use of your personal data.

Only shortlisted candidates will be notified.