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Colombia Jobs Expertini

Customer Service Representative Job Opening In Colombia, Colombia – Now Hiring Snaphunt


Job description

The Offer

  • Work alongside & learn from best in class talent
  • Flexible working options

The Job

You will be responsible for :

  • Handle inbound live chats from players or users and respond to their queries effectively.
  • Resolve in-game issues, account problems, or transaction concerns in a timely manner.
  • Respond to customer inquiries accurately and professionally, maintaining brand tone and empathy.
  • Manage customer complaints by identifying root causes and providing appropriate solutions.
  • Ensure high levels of customer satisfaction and retention.
  • Maintain clear records of customer interactions and escalate complex cases when necessary.
  • Collaborate with internal teams (technical, product, or moderation) to resolve user issues.
  • Meet individual KPIs related to response time, resolution rate, and customer feedback.
  • Working hours: 8:00am–8:00pm.


The Profile

Education & Experience:

  • Spanish and English is a must
  • High school diploma or above; a Bachelor's degree is a plus.
  • Previous experience in customer service, online support, or live chat handling preferred.
  • Experience in gaming, tech, or digital platforms is an advantage.


Skills & Competencies:

  • Excellent written English communication skills.
  • Strong typing speed and accuracy for chat-based interactions.
  • Tech-savvy and quick to learn online tools, CRMs, or support systems.
  • Ability to remain calm and professional under pressure.
  • Strong problem-solving and critical thinking abilities.
  • Self-motivated, organized, and able to work independently with minimal supervision.
  • Availability to work flexible shifts, weekends, or holidays, depending on demand.


Technical Requirements (for WFH):

  • Reliable internet connection with minimum speed of [specify if known].
  • Personal laptop or desktop with updated browser and antivirus.
  • Quiet and distraction-free work environment.


The Employer

Our client is hiring a Customer Service Representative (Remote) to provide high-quality support to our online users via live chat.

This role involves solving player inquiries, resolving complaints, and ensuring prompt and courteous service.

The ideal candidate will be proactive, tech-savvy, and customer-focused.

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Colombia, Colombia, highlighting market share and opportunities for professionals in Customer Service roles.

12430 Jobs in Colombia
12430
309 Jobs in Colombia
309
Download Customer Service Jobs Trends in Colombia and Colombia

Are You Looking for Customer Service Representative Job?

Great news! is currently hiring and seeking a Customer Service Representative to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Snaphunt adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Customer Service Representative Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Colombia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Representative?

Key qualifications for Customer Service Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Representative?

To improve your chances of getting hired for Customer Service Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Representative Job Success

Snaphunt interview tips for Customer Service Representative

Here are some tips to help you prepare for and ace your Customer Service Representative job interview:

Before the Interview:

Research: Learn about the Snaphunt's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Representative interview at Snaphunt, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Snaphunt's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Service Representative Positions

Setting up job alerts for Customer Service Representative is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!