This role requires a proactive self-starter who can effectively drive change and support our customers in achieving their goals.
Who You Are:
To excel in this position, you will:
Embrace a Customer-Centric Mindset: Demonstrate a proactive, design-thinking approach to identify and address customer needs and challenges.
Communicate Effectively: Utilize your exceptional communication skills to cultivate trusted advisor relationships with customers.
Provide Support: Answer and resolve customer issues and tickets promptly and effectively.
Utilize CRM Tools: Have hands-on experience with CRM systems, preferably HubSpot.
You thrive in collaborative environments and can work seamlessly with cross-functional teams while maintaining focus on customer-centric outcomes
Strong problem-solving and critical thinking abilities
3+ year of experience in customer support, client success, or tech support
Job Type: Full-time
Experience:
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