We're Hiring
English is a Must-Needs
to be Fluent, Non-bilingual candidates won't be considered for this position.
About us:
Come as U are, because U Matter at Ubiquity.
Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better.
Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.
We're committed to creating an inclusive employee experience for all.
Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyone can contribute their ideas and feels free to be their most authentic self.
Job Description
What You'll Do:
● Handles inbound/outbound phone calls from/to customers in a call center environment to service customers who need to check for a transaction or account.
● Take ownership of each customer interaction while treating them with respect and responding with empathy.
● Assist with duties of team members as required during absences within the department.
● Delivering service, to both internal and external members, Provide feedback regarding active trends and observations.
●Field incoming/outbound customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner.
●Research account status and identify account issues.
●Address billing inquiries and resolve billing disputes.
●Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the role
What We're Looking For:
● At least 6 months experience in the financial services industry.
● Basic understanding and usage of Google Apps/Office products
● Excellent attention to detail, organizational and time management skills with the ability to manage workload to multiple deadlines.
● Ability to grasp new tasks quickly and demonstrate accuracy in the performance of day-to-day activities and responsibilities.
● Maintain thorough knowledge of bank products and services, internal procedures, policies, and appropriate regulatory issues related to deposit operations.
● Can express fluently in both verbal and written English language
● Has excellent Customer Service Orientation
● Highly analytical and ability to multitask
● Candidate should be amenable to work on Shifting Schedules (Day Shift, Mid Shift, Night Shift)
100% on Site in Bogota, If you satisfy these requirements and are interested in being part of ubiquity, apply with us creating your profile in