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Urgent! Customer Service Representative Job Opening In Bogotá – Now Hiring Lean Solutions Group

Customer Service Representative



Job description

Overview

We’re looking for a Customer Service Representative who is passionate about delivering outstanding support and creating great customer experiences.

In this role, you'll handle inbound and outbound interactions, providing timely and empathetic assistance to customers and ensuring their issues are resolved with care and efficiency.

This is a great opportunity to grow your career in a fast-paced and supportive environment, while being a key player in building customer loyalty and satisfaction.

Key Responsibilities

  • Respond to customer inquiries via phone in a professional and timely manner.

  • Resolve product or service issues by clarifying concerns, determining the cause, and offering solutions.

  • Document all interactions in the appropriate systems with accuracy and attention to detail.

  • Follow company guidelines and quality standards to ensure customer satisfaction.

  • Continuously seek ways to improve the customer experience.

Required Qualifications

  • Minimum 8 months of experience in a customer service or contact center role.

  • High school diploma or equivalent required.

  • Strong communication skills in both English and Spanish.

  • Willingness to take calls.

  • Empathetic, patient, and solution-oriented mindset.

You’ll thrive in this role if you are:

  • A strong communicator who enjoys helping others.

  • Detail-oriented and able to multitask in a dynamic environment.

  • A proactive problem-solver who stays calm under pressure.

  • Adaptable and open to feedback, always looking to improve.

  • A team player who contributes to a positive and inclusive culture.

Employment type

  • Full-time

Seniority level

  • Entry level

Job function

  • Customer Service and Administrative

Industries

  • Outsourcing and Offshoring Consulting
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Required Skill Profession

Servicio De Atención Al Cliente



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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


  • Real-time Customer Service Jobs Trends in Bogotá, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12351 jobs in Colombia and 996 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Customer Service Representative Job?

    Great news! is currently hiring and seeking a Customer Service Representative to join their team. Feel free to download the job details.

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Lean Solutions Group adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
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  • Interview Tips for Customer Service Representative Job Success
    Lean Solutions Group interview tips for Customer Service Representative

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Lean Solutions Group's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
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    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
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    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

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