Customer Service Representative

Where Healthcare Excellence and Personal Wellbeing Align

In healthcare, compassion is the heartbeat of every role.

Here, you'll support patients with empathy while enjoying a schedule that lets you breathe, recharge, and thrive.

Build a meaningful career in healthcare where professional service and personal wellbeing are both treated as vital signs of success.

Job Description

As a
Customer Service Representative
, you will be the first point of contact for patients, managing scheduling, insurance verification, billing questions, and record accuracy.

With a focus on communication, compassion, and efficiency, you'll ensure patients feel supported and informed throughout their healthcare journey.

Job Overview

Employment type: Indefinite term type contract

Shift: Monday to Friday, 07:00 AM - 04:00 PM Colombia time

Work setup: Onsite, Bogotá

Exciting Perks Await

• 5 days work week
• Weekends off
• 20 vacation days in total
• Prepaid medicine
• Fully-customized Emapta laptop and peripherals
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime Office Locations - Bogotá and Medellin
• Unlimited upskilling through Emapta Academy courses (Want to know more?
  
  Visit
  )

The Qualifications We Seek

• 2 years
  previous experience in a
  healthcare
  or
  medical office setting
  is highly beneficial
• Proficiency in navigating
  electronic health record (EHR) systems
  and other office software
• Exceptional interpersonal and communication skills, both written and verbal
• Strong organizational aptitude, coupled with acute attention to detail
• A solid grasp of
  medical terminology
  ,
  insurance policies
  , and
  healthcare billing practices
• A compassionate and patient-centered approach to customer service
• Adeptness in handling sensitive and confidential information with the utmost discretion

Your Daily Tasks

• Extend a warm welcome and provide comprehensive assistance to patients over the phone for inquiries, appointment scheduling, and general information
• Address patient queries concerning scheduling, insurance policies, and billing matters, validating patient eligibility for appointments and procedure codes
• Educate patients about insurance coverage, including copayments, coinsurance, and deductibles
• Verify insurance particulars and collaborate with insurance providers to ensure precise billing
• Serve as a vital link between patients and healthcare providers
• Dispatch telephone encounters to providers for medication refill requests and referrals, ensuring prompt responses
• Uphold the integrity of patient records, meticulously documenting insurance information, appointments, and communication history
• Demonstrate proficiency in utilizing electronic health record (EHR) systems to maintain accurate records
• Champion patients' needs and concerns, showing a commitment to their comfort and understanding of medical processes

About the Client

Our client has been
providing quality healthcare since 1979, building a reputation for compassionate care, advanced technology, and exceptional patient experiences
.

With locations across Florida, they pride themselves on patient-centered service, award-winning medical excellence, and staff who treat every patient like family.

Their modern facilities and outstanding reviews reflect their dedication to comfort, quality, and long-term well-being.

Your Future Team at Emapta Latam

Join Emapta Latam and contribute to our legacy of transforming global outsourcing.

Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration.

Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth.

With
over 1,000 clients worldwide and a team of over 10,000 talented professionals
, Emapta continues to set new standards in the industry.

Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.

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