Job description
Easygo Bogota, D.C., Capital District, Colombia
Customer Service Representative
Easygo Bogota, D.C., Capital District, Colombia
4 days ago Be among the first 25 applicants
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As a Customer Support Representative, you will provide exceptional bilingual customer service and support to customers via chat on a 24/7 rotating roster, ensuring a seamless and positive experience for users of the company's betting and casino platform.
Your Squad:
Our team is all about good vibes and working together like a tight-knit crew.
We create a warm and inclusive environment where everyone feels welcome so don't worry if you don't have specific industry experience - we're looking for friendly, outgoing folks who know how to give exceptional customer service.
So, if you've excelled in customer-facing roles, we want you on our team! We're big on collaboration, celebrating wins, and helpingeach other grows.
Our Story:
We are a well-established tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape.
Our core focus is in the online gaming space, building well-designed casino games, and sportsbooks.
Role and Responsibilities
- Respond to customer inquiries and requests in a timely and professional manner via chat and email
- Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction
- Respond to customer inquiries in both English and Spanish either/Portuguese//, with fluency in both languages
- Keep up-to-date with product information and company policies to accurately assist customers
- Maintain customer data and communicate effectively with internal teams as needed
- Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements
- Work a shift pattern of 7-3, 3-11, 11-7 which is 24/7 across 365 days
Work experience and skills
- Excellent communication skills, both written and verbal, in both English and Spanish
- Prior experience in a customer service role (face-to-face, online or phone-based)
- Availability to work on a 24/7 rotating roster
- Ability to work efficiently and effectively in a fast-paced environment.
- Familiarity with the crypto and online betting industry
- Previously worked in sports betting or online casino
- Previous experience working with Slack, G-Suite,
Personal qualities and behavioral traits
- Excellent communication and written skills
- Ability to take initiative
- Customer and solution focused
- Ability to multi-task
- Ability to work effectively without supervision
- Strong problem-solving and customer service skills
Relationships
- Team leader and other specialist Customer Support roles who will support you day to day
- Payments providers and internal payments coordinator/team
- Closely work with our other operational departments to escalate, solve and investigate issues and support our customers needs.
Including but not limited too - KYC team
- Fraud and AML
Some of the perks of working for us:
- Team socials and ad-hoc get-togethers, and events for you to get involved in (if you wish).
- Annual training and development budget, and we have many many more initiatives!
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Other Industries
Software Development
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Required Skill Profession
Servicio De Atención Al Cliente