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Customer Service Representative Job Opening In Bogotá – Now Hiring Connext


Job description

Job Summary

The Healthcare Support Specialist is responsible for providing compassionate and comprehensive support to members within the Medicare line of business.

The role serves as the primary point of contact, assisting members in navigating healthcare services, scheduling appointments, arranging transportation, resolving benefit inquiries, and ensuring compliance with healthcare policies and procedures.

Job Description


• Manage inbound and outbound calls, assisting members with inquiries, benefit plan details, and issue resolution.


• Guide members through the healthcare process, including scheduling appointments, referrals, and transportation coordination.


• Provide accurate information about health plan policies, coverage, and procedures.


• Build strong rapport with members through active listening, empathy, and clear communication.


• Document all interactions and maintain accurate records in compliance with company and regulatory standards.


• Identify opportunities to improve communication and education for members.


• Support billing resolution, benefit clarification, and escalate issues when needed.


• Ensure compliance with Medicare guidelines, HIPAA, and other healthcare regulations.


• Deliver service excellence by demonstrating professionalism, accountability, and empathy.


• Perform additional ad hoc tasks and support department initiatives as required.

Required Qualifications


• Clear and coherent both written and verbal communication skills in English, to provide courteous assistance to patients, healthcare providers, and colleagues.


• Navigate healthcare processes, benefit structures, and compliance requirements.


• Experience documenting cases and maintaining accurate records.


• Demonstrates strong attention to detail, organization, and adherence to compliance standards.


• Problem-solving and critical thinking skills to resolve complex member concerns.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Bogotá, Colombia, highlighting market share and opportunities for professionals in Customer Service roles.

2234 Jobs in Colombia
2234
911 Jobs in Bogotá
911
Download Customer Service Jobs Trends in Bogotá and Colombia

Are You Looking for Customer Service Representative Job?

Great news! is currently hiring and seeking a Customer Service Representative to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Connext adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Customer Service Representative Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Representative?

Key qualifications for Customer Service Representative typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Representative?

To improve your chances of getting hired for Customer Service Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Representative Job Success

Connext interview tips for Customer Service Representative

Here are some tips to help you prepare for and ace your Customer Service Representative job interview:

Before the Interview:

Research: Learn about the Connext's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Representative interview at Connext, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Connext's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Service Representative Positions

Setting up job alerts for Customer Service Representative is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!